At a Glance
- Tasks: Help local residents improve financial resilience and access support in the community.
- Company: Citizens Advice Telford and The Wrekin, dedicated to empowering locals.
- Benefits: Salary of £25,430, flexible hours, and potential for contract extension.
- Other info: Full training provided; perfect for those looking to start a meaningful career.
- Why this job: Make a real difference in people's lives by supporting their financial journeys.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 25430 - 25430 £ per year.
Closing date: 30 September 2026
Location: Telford and The Wrekin, with community outreach across the borough and office-based work at Stafford Park
Salary: £25,430 per annum
Hours: 37 hours per week (some evenings and weekends may be required)
Contract: Fixed term for 12 months, with potential extension subject to funding and service performance
Citizens Advice Telford and The Wrekin is looking for a Financial Resilience Outreach Officer to help local residents improve their financial resilience, access support and build confidence in managing their finances. This is a practical, community-focused role working with residents across Telford and The Wrekin. You will provide information, signposting and support to people who may be struggling with low income, debt concerns, budgeting challenges or accessing the help available to them. You will work in community venues across the borough, helping people access support before issues escalate.
The role involves delivering outreach sessions, engaging with local communities and partner organisations, registering clients, maintaining accurate records and promoting the service. You will be an important link between local residents and the wider support available through Citizens Advice and partner organisations.
About you
We're looking for someone with excellent communication and IT skills, strong organisational skills and a positive, non-judgemental approach. You will be confident working with a wide range of people, able to build relationships within local communities and committed to supporting residents to access the help they need.
Experience in a customer-facing, community engagement, support, advice or outreach role would be beneficial. Knowledge of financial resilience, budgeting, income maximisation, debt issues or financial capability work would be an advantage, although full training and support will be provided. We will also consider trainee applicants with the right values, skills and commitment to the role.
The successful candidate may be required to complete a DBS check in line with Citizens Advice policy. A criminal record will not necessarily prevent appointment.
Outreach Officer (Financial Resilience) in Telford employer: Citizens Advice Telford & Wrekin
Citizens Advice Telford and The Wrekin is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises community engagement and employee development. With a focus on financial resilience, this role offers the opportunity to make a meaningful impact in the lives of local residents while benefiting from comprehensive training and a collaborative culture. Located in Telford, employees enjoy a vibrant community atmosphere, flexible working hours, and the chance to contribute to vital outreach initiatives.
Contact Details:
Citizens Advice Telford & Wrekin Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Officer (Financial Resilience) in Telford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice Telford & Wrekin.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice Telford & Wrekin.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice Telford & Wrekin.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice Telford & Wrekin. Apply directly through us to stand out!
We think you need these skills to ace Outreach Officer (Financial Resilience) in Telford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice Telford & Wrekin. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Outreach Officer (Financial Resilience), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice Telford & Wrekin
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice Telford & Wrekin. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
