At a Glance
- Tasks: Help clients tackle financial challenges through advice and support.
- Company: Join a dedicated team focused on improving financial wellbeing in Swindon.
- Benefits: Enjoy flexible working options and the chance to make a real impact.
- Other info: Opportunity to work in various roles: Energy Mentor, Energy & Debt Adviser, or Generalist.
- Why this job: Transform lives while gaining valuable experience in financial advice and community support.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Ready to use your problem-solving skills to transform lives across Swindon? Whether you are an experienced adviser, a driven career-changer looking for a fresh challenge or you are looking for your first start in your career pathway in the voluntary sector, we want to hear from you.
Our team is expanding, we are looking for two Financial Wellbeing Advisers to champion financial wellbeing in our community.
What You'll Be Doing
- Delivering practical, outcome-focused advice on a range of financial wellbeing and resilience topics, including, debt, income maximisation, budgeting and energy efficiency advice, to support residents navigating cost-of-living challenges.
- Empowering people via 1-to-1 appointments, phone channels, home visits, and interactive group education sessions in schools, colleges and the community.
- Championing financial inclusion across Swindon by helping to build and maintain community partnerships and spotlighting unfair social issues through national campaigns.
- Gaining industry-recognised qualifications and training, including the City & Guilds NEA Level 3 Energy Awareness and the Citizens Advice Adviser Training programme.
Who we're Looking For
- Advisers & Career-Changers: Backgrounds in advice work, benefits, debt, customer-facing roles, or community engagement looking to make an immediate difference
Or
- Driven Career Starters: Enthusiastic, fast learners with strong digital skills, a positive "can-do" mindset, and a genuine passion for helping others build financial security
- Resilient Communicators: Strong listening and questioning skills to guide people through emotional or high-pressure situations with care, respect and confidentiality.
- Self-motivation: Outstanding organisational skills to manage active casework and work independently in dynamic settings.
- Local Mobility: Willingness to travel across the Swindon borough for outreach and client home visits. A driving licence or access to a vehicle is not required, as the local public transport network provides complete coverage.
Why Join us?
Competitive Salary: £25,012 - £27,012, based on your experience
Work-Life Balance: 37 hours per week, with a flexible hybrid model combining office, outreach, and potential for some home working once you're independently thriving.
Generous Leave: 25 days annual leave plus Bank Holidays, and 3 discretionary days between Christmas and New Year; that's 36 days a year
Future Security: 5% employer contribution to a workplace pension scheme.
Ongoing training and growth: A commitment to Continuous Professional Development and access to the Citizens Advice national Adviser training programme.
Wellbeing first: An Employee Assistance Programme (24/7 helpline, legal advice) and Mental Health & Wellbeing Support through Telus Health, unlocking exclusive perks and savings on cinema tickets, gift cards, and cashback. You will also qualify for a Blue Light Card.
Application Deadline: Monday 5th October 2026 at 12pm.
Interview Dates: 12th & 13th October 2026.
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Financial Wellbeing Adviser in Swindon employer: Citizens Advice Swindon
As a Financial Wellbeing Adviser, you will join a dedicated team committed to making a real difference in the lives of individuals facing financial challenges in Swindon. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities to enhance your skills. With a focus on community impact, we provide a rewarding environment where your efforts directly contribute to empowering clients and promoting financial wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Wellbeing Adviser in Swindon
✨Tip Number 1
Familiarise yourself with the local financial resources and support services available in Swindon. Knowing where to direct clients for additional help will demonstrate your commitment and enhance your credibility during interviews.
✨Tip Number 2
Practice your communication skills, especially in sensitive situations. Role-playing scenarios where you provide advice on budgeting or debt management can help you feel more confident and prepared for client interactions.
✨Tip Number 3
Stay updated on current financial trends and issues affecting low-income households. Being knowledgeable about these topics will allow you to engage in meaningful discussions and showcase your passion for financial wellbeing.
✨Tip Number 4
Network with professionals in the financial advice sector. Attend local events or workshops related to financial wellbeing to build connections and gain insights that could be beneficial during your application process.
We think you need these skills to ace Financial Wellbeing Adviser in Swindon
Some tips for your application 🫡
Understand the Role:Take time to thoroughly read the job description for the Financial Wellbeing Adviser position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others with financial challenges. Use specific examples from your past experiences that demonstrate your ability to provide advice and support in financial wellbeing.
Highlight Relevant Skills:In your CV, emphasise skills that are particularly relevant to this role, such as communication, empathy, and problem-solving. Mention any experience you have in providing financial advice or working with diverse communities.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role focused on advising clients.
How to prepare for a job interview at Citizens Advice Swindon
✨Show Your Passion for Financial Wellbeing
Make sure to express your genuine passion for helping people with their financial challenges. Share personal stories or experiences that highlight your commitment to improving financial wellbeing, as this role is all about transforming lives.
✨Demonstrate Your Communication Skills
Since the role involves conducting client interviews and educating groups, it's crucial to showcase your communication skills. Practice explaining complex financial concepts in simple terms, and be prepared to discuss how you would approach sensitive conversations with clients.
✨Research Local Resources
Familiarise yourself with local resources such as food banks and fuel vouchers that can assist clients. Being knowledgeable about these options will demonstrate your proactive approach and readiness to support diverse communities effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your problem-solving abilities. Think of examples where you've successfully navigated financial issues or helped others do so, and be ready to discuss your thought process and outcomes.
