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- Tasks: Support clients facing energy debt and provide effective solutions.
- Company: Join a respected charity making a real difference in local communities.
- Benefits: Hybrid working, generous leave, free parking, and pension scheme.
- Why this job: Empower vulnerable clients and improve their financial situations.
- Qualifications: Strong interpersonal skills and a passion for helping others.
- Other info: Dynamic, diverse environment with great learning opportunities.
The predicted salary is between 23500 - 24500 £ per year.
Salary: £23,500 for trainee up to £24,500 dependent on experience.
Location: A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffordshire.
The Role: This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients. We want people who are passionate about giving an effective service to those most in need.
You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment. You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.
You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service. You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.
What’s in it for you? Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding. We truly value our colleagues – and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for? We want to work with people who are passionate about giving an effective service to those most in need. You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
How to apply: Download a job pack and submit your CV via our website: www.citizensadvicessw.org.uk/work-with-us or send your CV and covering letter to recruitment@citizensadvicessw.org.uk. Closing date: 12 noon 27th February 2026. If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
Consumer Energy Debt Support Officer employer: Citizens Advice Staffordshire South West
Contact Detail:
Citizens Advice Staffordshire South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Energy Debt Support Officer
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into Citizens Advice's values and how they align with your passion for helping those in need. This will show that you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with vulnerable clients, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in busy environments. Highlighting your ability to work well in a team will resonate with the hiring managers looking for strong team players.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our mission to support the community. So, get that CV polished and hit submit!
We think you need these skills to ace Consumer Energy Debt Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in debt advice or working with vulnerable clients, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping those in need and how you can contribute to our mission. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to convey complex information simply and effectively.
Apply Through Our Website: We encourage you to apply via our website for a smoother process. It’s super easy! Just download the job pack, submit your CV, and you’re good to go. We can’t wait to see your application!
How to prepare for a job interview at Citizens Advice Staffordshire South West
✨Know Your Stuff
Make sure you understand the role of a Consumer Energy Debt Support Officer. Familiarise yourself with energy debt issues and the services provided by Citizens Advice. This will help you answer questions confidently and show your passion for helping those in need.
✨Showcase Your Skills
Prepare examples that highlight your interpersonal and organisational skills. Think of situations where you've successfully engaged with vulnerable clients or managed a busy workload. This will demonstrate your ability to thrive in a challenging environment.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for this role, as you'll need to engage with clients who may be distressed and require empathy.
✨Ask Insightful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about the training opportunities available or how the team collaborates to support clients effectively.
