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- Tasks: Help clients navigate their debt issues through tailored advice over the phone.
- Company: Join Citizens Advice, a leading advocate for fair society with 85 years of impactful service.
- Benefits: Enjoy a supportive team environment, full training, and flexible shift patterns.
- Why this job: Make a real difference in people's lives while launching your career in the rewarding third sector.
- Qualifications: Strong communication skills and attention to detail are essential; no prior experience required.
- Other info: Commitment to equality and diversity is a must; embrace a culture that celebrates differences.
The predicted salary is between 28800 - 43200 £ per year.
Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.
Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.
An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.
Salary: £25,731 p.a. Reporting to: Team Leader Location: On site, Stoke on Trent Purpose of the job: As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.
You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.
Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.
Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Debt advice caseworker employer: Citizens Advice Staffordshire North and Stoke-on-Trent
Contact Detail:
Citizens Advice Staffordshire North and Stoke-on-Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt advice caseworker
✨Tip Number 1
Familiarise yourself with the key issues surrounding debt advice. Understanding common debt problems and solutions will help you engage confidently during interviews and demonstrate your commitment to helping clients.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being able to convey information clearly and empathetically will be crucial in impressing the interviewers.
✨Tip Number 3
Showcase your ability to work under pressure. The job is fast-paced and target-driven, so sharing examples of how you've successfully managed stressful situations in the past can set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to equality and diversity. Be prepared to discuss how you would promote these values in your work, as they are fundamental to the ethos of Citizens Advice.
We think you need these skills to ace Debt advice caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Debt Advice Caseworker. Familiarise yourself with the types of debt issues clients may face and the services offered by Citizens Advice.
Tailor Your CV: Highlight relevant experience in your CV that showcases your communication skills, ability to handle complex situations, and any previous work in advice or support roles. Make sure to emphasise your attention to detail and flexibility.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by individuals in debt. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Prepare for Potential Questions: Think about the types of questions you might be asked during an interview. Be ready to discuss your approach to providing advice, handling difficult conversations, and working towards targets in a fast-paced environment.
How to prepare for a job interview at Citizens Advice Staffordshire North and Stoke-on-Trent
✨Understand the Role
Make sure you have a clear understanding of what a Debt Advice Caseworker does. Familiarise yourself with the types of debt issues clients may face and think about how you would approach these situations. This will show your genuine interest in the role.
✨Demonstrate Empathy
As you'll be dealing with clients who may be in distressing situations, it's crucial to convey empathy during your interview. Prepare examples from your past experiences where you've successfully supported someone through a tough time, highlighting your ability to listen and provide tailored advice.
✨Showcase Communication Skills
Since the role is telephone-based, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to conduct mock interviews with friends or family to refine your verbal communication.
✨Highlight Flexibility and Teamwork
The job requires flexibility and the ability to work as part of a team. Be ready to discuss instances where you've adapted to changing circumstances or collaborated effectively with others. This will demonstrate that you're a good fit for their supportive team environment.