At a Glance
- Tasks: Provide advice and supervise sessions on social welfare law issues.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Competitive salary, training opportunities, and a chance to develop your career.
- Other info: Flexible work across various locations in Southwark with excellent growth potential.
- Why this job: Make a real impact while developing your skills in a rewarding environment.
- Qualifications: Experience in giving advice and a commitment to equal opportunities.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 – £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs. The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing Date: 9.00 am Monday 8 June 2026
Interviews: Wednesday June 2026
Advice Session Supervisor or Trainee position in Tower employer: Citizens Advice Southwark
Join a dynamic and supportive team dedicated to making a difference in the Southwark community. As an Advice Session Supervisor or Trainee, you will benefit from a collaborative work culture that prioritises employee development, offering comprehensive training and growth opportunities within a meaningful role. With a commitment to social welfare and equal opportunities, this position not only provides competitive remuneration but also the chance to impact lives positively while working in a vibrant and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor or Trainee position in Tower
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of advice and social welfare law. You never know who might have a lead on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Advice Session Supervisor roles and practice your responses. We recommend using the STAR method to structure your answers – it really helps showcase your experience.
✨Tip Number 3
Show your passion for the role! During interviews, make sure to express your commitment to the service’s aims and principles. Share personal stories that highlight your empathy and dedication to helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Advice Session Supervisor or Trainee position in Tower
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in giving advice and casework. We want to see how your skills align with the role of Advice Session Supervisor or Trainee, so don’t hold back!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your commitment to social welfare law and how you empathise with the public. A genuine passion for helping others can really make your application stand out.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points shine through. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Southwark
✨Know Your Stuff
Make sure you brush up on social welfare law issues and recent advice casework. Being able to discuss specific cases you've handled will show your experience and confidence in the role.
✨Show Your Supervisory Skills
If you're applying for the Advice Session Supervisor position, be ready to talk about your experience in supervising others. Share examples of how you've supported staff or volunteers in the past, and how you can bring that to the team.
✨Emphasise Your Commitment
Demonstrate your understanding of the Service’s aims and principles. Be prepared to discuss how you align with their equal opportunities policies and how you can contribute to their mission.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you assess if this opportunity is the right fit for you too.
