At a Glance
- Tasks: Provide advice and supervise sessions on social welfare law issues.
- Company: Dynamic organisation committed to social justice and community support.
- Benefits: Competitive salary, training opportunities, and a chance to make a difference.
- Other info: Flexible work across various locations in Southwark with growth potential.
- Why this job: Gain valuable experience while helping others and developing your career.
- Qualifications: Experience in giving advice and a passion for social welfare.
The predicted salary is between 35689 - 35689 € per year.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs. The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting.
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies.
Closing Date: 9.00 am Monday 8 June 2026
Interviews: Wednesday June 2026
Advice Session Supervisor or Trainee position employer: Citizens Advice Southwark
Join a dynamic and supportive team dedicated to making a difference in the Southwark community. As an Advice Session Supervisor or Trainee, you will benefit from a collaborative work culture that prioritises employee development and offers comprehensive training opportunities. With a commitment to social welfare and equal opportunities, this role not only allows you to enhance your skills but also empowers you to lead and inspire others in providing essential advice services.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor or Trainee position
✨Tip Number 1
Network like a pro! Reach out to your connections in the social welfare sector and let them know you're on the hunt for an Advice Session Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Advice Session Supervisor roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for social welfare! During interviews, share specific examples of how you've made a difference in people's lives through your advice work. This will demonstrate your commitment to the service's aims and principles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Advice Session Supervisor or Trainee position
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in giving advice and casework. We want to see how your skills align with the role of Advice Session Supervisor or Trainee, so don’t hold back!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your commitment to social welfare law and how you empathise with the public. A genuine passion for our service’s aims will definitely catch our eye.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon unless it’s necessary, and remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Southwark
✨Know Your Stuff
Make sure you brush up on social welfare law issues before the interview. Familiarise yourself with recent casework examples and be ready to discuss how you've provided advice in the past. This will show your potential employer that you're not just a good fit for the role, but that you genuinely understand the challenges involved.
✨Showcase Your Supervisory Skills
If you're applying for the Advice Session Supervisor position, be prepared to talk about your experience supervising others. Think of specific instances where you've supported staff or volunteers, and how you’ve helped them grow. If you're going for the trainee role, highlight your willingness to learn and adapt quickly.
✨Emphasise Empathy and Commitment
This role requires a strong commitment to the service's aims and equal opportunities policies. Be ready to share examples of how you've demonstrated empathy in your previous roles. Discuss how you understand the importance of these principles in providing effective advice to the public.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the organisation's approach to advice sessions and how they support their staff and volunteers. This shows that you're genuinely interested in the role and want to ensure it's the right fit for both you and the company.
