At a Glance
- Tasks: Lead marketing efforts to promote Citizens Advice Southampton and engage local communities.
- Company: Join a passionate charity dedicated to social justice and community wellbeing.
- Benefits: Gain valuable experience, flexible working options, and support for personal development.
- Other info: Dynamic role with opportunities to grow and impact local lives.
- Why this job: Make a real difference in your community while developing your marketing skills.
- Qualifications: Experience in communications and a passion for social justice are ideal.
The predicted salary is between 18000 - 25000 £ per year.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice.
Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
- Marketing and Promotion
- Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
- Promote key services, campaigns and projects using a mix of digital and offline channels.
- Support targeted outreach to under‐represented or vulnerable groups in Southampton.
- Communications and Content
- Manage and regularly update our website content.
- Create engaging content for social media (e.g. posts, graphics, short videos).
- Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
- Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.
- Campaigns and Impact
- Support local and national Citizens Advice campaigns by communicating key messages locally.
- Help translate research, data and case studies into accessible content for the public and stakeholders.
- Work with colleagues to showcase impact stories and outcomes.
- Stakeholder and Media Engagement
- Support relationships with local partners, community organisations and funders through effective communications.
- Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.
- Monitoring and Improvement
- Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
- Use data and feedback to improve marketing and communications activity over time.
- Other duties and responsibilities
- Any other reasonable tasks in keeping with the role.
- Promote the aims and objectives of Citizens Advice Southampton.
- Abide by and assist in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.
We are looking for someone who ideally brings charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You'll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton.
The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.
Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint. Please also complete and submit our diversity monitoring form with your application.
The closing date for this vacancy is 9am on Friday 26th June 2026. Thank you for your interest in Citizens Advice Southampton.
Marketing & Communications Officer (Apprenticeship) in Southampton employer: Citizens Advice Southampton
Citizens Advice Southampton is an exceptional employer that champions community wellbeing and social justice, offering a supportive work culture where your contributions truly matter. Located in the heart of Central Southampton, we provide opportunities for hybrid working post-probation, alongside professional growth through hands-on experience in marketing and communications within the charity sector. Join us to make a meaningful impact while enjoying a diverse and inclusive environment that values every voice.
Contact Details:
Citizens Advice Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketing & Communications Officer (Apprenticeship) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Marketing & Communications Officer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best marketing and communications work. Whether it's social media posts, newsletters, or campaigns, having tangible examples will make you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by researching Citizens Advice Southampton thoroughly. Understand their mission, values, and recent campaigns. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the important work we do in the community.
We think you need these skills to ace Marketing & Communications Officer (Apprenticeship) in Southampton
Some tips for your application 🫡
Know Your Audience:Before you start writing, think about who will read your application. Tailor your CV and cover letter to reflect the values and mission of Citizens Advice Southampton. Show us that you understand our work and how you can contribute!
Be Clear and Concise:When drafting your written application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences shine through without any fluff. Remember, less is often more!
Showcase Your Passion:Let your enthusiasm for community wellbeing and social justice come through in your writing. Share specific examples of how you've engaged with these issues in the past. We love to see candidates who are genuinely passionate about making a difference!
Proofread, Proofread, Proofread!:Before hitting send, make sure to double-check your application for any typos or grammatical errors. A polished application shows attention to detail and professionalism. We want to see that you care about your submission as much as we care about our work!
How to prepare for a job interview at Citizens Advice Southampton
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Citizens Advice Southampton's mission and values. Familiarise yourself with their services and recent campaigns. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Skills
Prepare specific examples of your previous work in marketing and communications, especially in the charity sector. Think about how you've successfully engaged with stakeholders or created impactful content. Be ready to discuss these experiences and how they relate to the tasks outlined in the job description.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This shows that you're not just interested in the position but also in how you can contribute to the organisation's goals.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Citizens Advice Southampton values diversity and inclusion, so being authentic will help you connect with the interviewers and demonstrate that you align with their culture.
