At a Glance
- Tasks: Lead marketing efforts to promote Citizens Advice Southampton and engage local communities.
- Company: Join a passionate charity dedicated to social justice and community wellbeing.
- Benefits: Flexible working options, supportive team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in your community while developing your marketing skills.
- Qualifications: Experience in communications and a passion for social justice.
The predicted salary is between 30000 - 40000 £ per year.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice. Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
- Marketing and Promotion
- Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
- Promote key services, campaigns and projects using a mix of digital and offline channels.
- Support targeted outreach to under‑represented or vulnerable groups in Southampton.
- Communications and Content
- Manage and regularly update our website content.
- Create engaging content for social media (e.g. posts, graphics, short videos).
- Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
- Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.
- Campaigns and Impact
- Support local and national Citizens Advice campaigns by communicating key messages locally.
- Help translate research, data and case studies into accessible content for the public and stakeholders.
- Work with colleagues to showcase impact stories and outcomes.
- Stakeholder and Media Engagement
- Support relationships with local partners, community organisations and funders through effective communications.
- Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.
- Monitoring and Improvement
- Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
- Use data and feedback to improve marketing and communications activity over time.
Other duties and responsibilities include any other reasonable tasks in keeping with the role, promoting the aims and objectives of Citizens Advice Southampton, and abiding by and assisting in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.
We are looking for someone who ideally brings charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton. The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds. Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint. Please also complete and submit our diversity monitoring form with your application. The closing date for this vacancy is 9am on Friday 26th June 2026. Thank you for your interest in Citizens Advice Southampton.
Marketing and Communications Officer in Southampton employer: Citizens Advice Southampton
Citizens Advice Southampton is an exceptional employer that champions community wellbeing and social justice, offering a collaborative work culture where your contributions truly matter. Located in the heart of Central Southampton, we provide opportunities for hybrid working post-probation, alongside a commitment to employee growth through training and development. Join us to make a meaningful impact while enjoying a supportive environment that values diversity and inclusion.
Contact Details:
Citizens Advice Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketing and Communications Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Citizens Advice. Attend local events or webinars to make connections and show your passion for community wellbeing.
✨Tip Number 2
Show off your skills! Create a portfolio of your marketing and communications work. Include examples of social media posts, newsletters, or campaigns you've led. This will help us see your creativity and how you can contribute to our mission.
✨Tip Number 3
Be proactive! Don’t just wait for job openings. Reach out to Citizens Advice Southampton directly, express your interest, and ask about potential opportunities. We love hearing from passionate individuals who want to make a difference.
✨Tip Number 4
Stay updated on local issues! Familiarise yourself with the challenges facing Southampton, especially around poverty and inequality. This knowledge will help you engage effectively with stakeholders and demonstrate your commitment to our cause.
We think you need these skills to ace Marketing and Communications Officer in Southampton
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Marketing and Communications Officer role is all about. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Make it personal by tailoring your CV and cover letter to reflect the specific skills and experiences that match the job description. Use examples from your past work that demonstrate your ability to promote services and engage with communities.
Showcase Your Passion:We love seeing candidates who share our passion for community wellbeing and social justice. In your application, let us know why these values matter to you and how you've demonstrated them in your previous roles. It’ll make your application stand out!
Follow the Application Instructions:Make sure you follow the application instructions carefully. Download the application pack from our website, submit your CV and cover letter, and don’t forget to complete the diversity monitoring form. Attention to detail shows us you’re serious about the role!
How to prepare for a job interview at Citizens Advice Southampton
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Citizens Advice Southampton's mission and values. Familiarise yourself with their services and recent campaigns. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Skills
Prepare specific examples of your past work in marketing and communications, especially in the charity sector. Think about how you've successfully engaged with stakeholders or created impactful content. Be ready to discuss these experiences and how they relate to the job you're applying for.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the organisation's current challenges and future goals. This demonstrates your enthusiasm and helps you gauge if the role is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Citizens Advice Southampton values authenticity and passion for community wellbeing. Share your motivations and why you care about social justice—it'll resonate with the interviewers!
