At a Glance
- Tasks: Lead marketing efforts to promote Citizens Advice Southampton and engage local communities.
- Company: Join a passionate charity dedicated to social justice and community wellbeing.
- Benefits: Flexible working options, supportive team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in your community while developing valuable communication skills.
- Qualifications: Experience in communications and a passion for social justice are ideal.
The predicted salary is between 18000 - 25000 £ per year.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice.
Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
- Marketing and Promotion
- Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
- Promote key services, campaigns and projects using a mix of digital and offline channels.
- Support targeted outreach to under‐represented or vulnerable groups in Southampton.
- Communications and Content
- Manage and regularly update our website content.
- Create engaging content for social media (e.g. posts, graphics, short videos).
- Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
- Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.
- Campaigns and Impact
- Support local and national Citizens Advice campaigns by communicating key messages locally.
- Help translate research, data and case studies into accessible content for the public and stakeholders.
- Work with colleagues to showcase impact stories and outcomes.
- Stakeholder and Media Engagement
- Support relationships with local partners, community organisations and funders through effective communications.
- Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.
- Monitoring and Improvement
- Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
- Use data and feedback to improve marketing and communications activity over time.
- Other duties and responsibilities
- Any other reasonable tasks in keeping with the role.
- Promote the aims and objectives of Citizens Advice Southampton.
- Abide by and assist in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.
About you
We are looking for someone who ideally brings charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You'll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton.
The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
Applications
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.
Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint. Please also complete and submit our diversity monitoring form with your application.
The closing date for this vacancy is 9am on Friday 26th June 2026. Thank you for your interest in Citizens Advice Southampton.
Apprentice Marketing Communications Officer in Southampton employer: Citizens Advice Southampton
Citizens Advice Southampton is an exceptional employer that champions community wellbeing and social justice, offering a supportive work culture where collaboration and creativity thrive. Located in the heart of Central Southampton, employees benefit from a hybrid working model post-probation, alongside opportunities for professional growth and development within the charity sector. Join us to make a meaningful impact while enjoying a diverse and inclusive workplace that values every voice.
Contact Details:
Citizens Advice Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Marketing Communications Officer in Southampton
✨Tip Number 1
Get to know the organisation inside out! Research Citizens Advice Southampton, their values, and recent campaigns. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to marketing and communications. Think about how you can demonstrate your passion for social justice and community wellbeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Citizens Advice Southampton.
We think you need these skills to ace Apprentice Marketing Communications Officer in Southampton
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. Make sure you understand what the Apprentice Marketing Communications Officer role is all about and how your skills fit in. This will help us see that you’re genuinely interested in the position.
Tailor Your CV:Don’t just send out the same CV for every application. Highlight your relevant experience and skills that match the job requirements. We want to see how you can contribute to promoting Citizens Advice Southampton and making an impact in the community.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about social justice and community wellbeing. Share specific examples of your past work or projects that relate to the role, and make sure to keep it clear and engaging.
Check Your Work:Before hitting send, give your application a thorough proofread. Spelling mistakes or unclear language can distract from your message. We appreciate clear and accessible communication, so make sure your application reflects that!
How to prepare for a job interview at Citizens Advice Southampton
✨Know the Organisation Inside Out
Before your interview, make sure you research Citizens Advice Southampton thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Apprentice Marketing Communications Officer, strong communication skills are key. Prepare examples of how you've created engaging content or managed communications in the past. Be ready to discuss how you would approach creating accessible content for diverse audiences.
✨Demonstrate Your Passion for Social Justice
Citizens Advice is all about community wellbeing and social justice. Be prepared to share your thoughts on these topics and how they relate to the work of the organisation. Showing that you care about these issues will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This shows that you're not just interested in getting the job, but also in how you can contribute to the organisation's goals.
