At a Glance
- Tasks: Lead marketing and communications to promote Citizens Advice Southampton's impact and services.
- Company: Join a passionate charity dedicated to community wellbeing and social justice.
- Benefits: Hybrid working options, supportive team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values every background and perspective.
- Why this job: Make a real difference in your community while developing your marketing skills.
- Qualifications: Experience in communications, a passion for social justice, and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice. Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
- Marketing and Promotion
- Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
- Promote key services, campaigns and projects using a mix of digital and offline channels.
- Support targeted outreach to under‑represented or vulnerable groups in Southampton.
- Communications and Content
- Manage and regularly update our website content.
- Create engaging content for social media (e.g. posts, graphics, short videos).
- Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
- Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.
- Campaigns and Impact
- Support local and national Citizens Advice campaigns by communicating key messages locally.
- Help translate research, data and case studies into accessible content for the public and stakeholders.
- Work with colleagues to showcase impact stories and outcomes.
- Stakeholder and Media Engagement
- Support relationships with local partners, community organisations and funders through effective communications.
- Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.
- Monitoring and Improvement
- Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
- Use data and feedback to improve marketing and communications activity over time.
Other duties and responsibilities include any other reasonable tasks in keeping with the role, promoting the aims and objectives of Citizens Advice Southampton, and abiding by and assisting in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.
We are looking for someone who ideally brings charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton. The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds. Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint. Please also complete and submit our diversity monitoring form with your application. The closing date for this vacancy is 9am on Friday 26th June 2026. Thank you for your interest in Citizens Advice Southampton.
Communications and Marketing Officer (Commercial) employer: Citizens Advice Southampton
Citizens Advice Southampton is an exceptional employer that champions community wellbeing and social justice, offering a collaborative work culture where your contributions truly matter. Located in the heart of Central Southampton, we provide flexible working options post-probation, alongside opportunities for professional growth and development within the charity sector. Join us to make a meaningful impact while enjoying a supportive environment that values diversity and inclusion.
Contact Details:
Citizens Advice Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Communications and Marketing Officer (Commercial)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the charity sector, especially those involved in communications and marketing. Attend local events or join online forums to make valuable contacts that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in communications and marketing. Whether it's social media posts, newsletters, or campaigns, having tangible examples will help you stand out when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to organisations like Citizens Advice Southampton directly, express your interest, and ask if they have any upcoming opportunities. You never know what might be around the corner!
✨Tip Number 4
Utilise our website! When applying for roles, make sure to submit your application through our site. It’s the best way to ensure your CV gets seen by the right people and shows you’re genuinely interested in joining our mission.
We think you need these skills to ace Communications and Marketing Officer (Commercial)
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Communications and Marketing Officer. Tailor your application to highlight how your skills and experiences align with our mission at Citizens Advice Southampton.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about community wellbeing and social justice. Share specific examples of your past work that demonstrate your ability to promote services and engage with diverse communities.
Showcase Your Communication Skills:Since this role is all about communication, make sure your written application reflects your ability to convey messages clearly and effectively. Use a friendly tone, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. Make sure to include your CV, cover letter, and the diversity monitoring form. We can’t wait to see how you can contribute to our team!
How to prepare for a job interview at Citizens Advice Southampton
✨Know Your Audience
Before the interview, take some time to research Citizens Advice Southampton. Understand their mission, values, and recent campaigns. This will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Skills
Prepare specific examples of your previous communications and marketing experience, especially in the charity sector. Highlight how you've successfully engaged with stakeholders or promoted services, as this aligns perfectly with the role's requirements.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as promoting a new service or engaging with under-represented groups. Think through potential scenarios in advance and be ready to discuss your approach and thought process.
✨Engage with Their Values
Citizens Advice Southampton is passionate about community wellbeing and social justice. During the interview, express your own commitment to these values and share any relevant experiences that demonstrate your dedication to making a positive impact.
