At a Glance
- Tasks: Lead marketing efforts to promote Citizens Advice Southampton and engage local communities.
- Company: Join a passionate charity dedicated to social justice and community wellbeing.
- Benefits: Hybrid working options, supportive team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values every voice.
- Why this job: Make a real difference in your community while developing your marketing skills.
- Qualifications: Experience in communications and a passion for social justice are ideal.
The predicted salary is between 18000 - 25000 £ per year.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice. Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
- Marketing and Promotion
- Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
- Promote key services, campaigns and projects using a mix of digital and offline channels.
- Support targeted outreach to under‑represented or vulnerable groups in Southampton.
- Communications and Content
- Manage and regularly update our website content.
- Create engaging content for social media (e.g. posts, graphics, short videos).
- Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
- Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.
- Campaigns and Impact
- Support local and national Citizens Advice campaigns by communicating key messages locally.
- Help translate research, data and case studies into accessible content for the public and stakeholders.
- Work with colleagues to showcase impact stories and outcomes.
- Stakeholder and Media Engagement
- Support relationships with local partners, community organisations and funders through effective communications.
- Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.
- Monitoring and Improvement
- Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
- Use data and feedback to improve marketing and communications activity over time.
Other duties and responsibilities include any other reasonable tasks in keeping with the role, promoting the aims and objectives of Citizens Advice Southampton, and abiding by and assisting in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.
We are looking for someone who ideally brings charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton. The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds. Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint. Please also complete and submit our diversity monitoring form with your application. The closing date for this vacancy is 9am on Friday 26th June 2026. Thank you for your interest in Citizens Advice Southampton.
Apprentice Marketing Communications Officer employer: Citizens Advice Southampton
Citizens Advice Southampton is an exceptional employer that champions community wellbeing and social justice, offering a supportive work culture where collaboration and creativity thrive. Located in the heart of Central Southampton, employees benefit from a hybrid working model post-probation, alongside opportunities for professional growth and development within the charity sector. Join us to make a meaningful impact while enjoying a diverse and inclusive workplace that values every voice.
Contact Details:
Citizens Advice Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Marketing Communications Officer
✨Tip Number 1
Network like a pro! Reach out to people in the marketing and communications field, especially those connected to Citizens Advice. Attend local events or webinars to make connections and show your enthusiasm for the role.
✨Tip Number 2
Show off your skills! Create a portfolio of your best work, whether it's social media posts, newsletters, or any marketing campaigns you've been involved in. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings; reach out directly to Citizens Advice Southampton. Express your interest in the Apprentice Marketing Communications Officer role and ask if they have any upcoming opportunities.
✨Tip Number 4
Stay updated on current issues! Familiarise yourself with local challenges around poverty and inequality. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the cause.
We think you need these skills to ace Apprentice Marketing Communications Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Apprentice Marketing Communications Officer. Highlight any relevant experience in marketing, communications, or community engagement that aligns with what we do at Citizens Advice Southampton.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about social justice and how your skills can help us promote our services. Keep it clear, concise, and engaging – we want to see your personality!
Showcase Your Creativity:Since the role involves creating content for various channels, don’t hesitate to showcase your creative side. Whether it's through examples of past work or ideas for future campaigns, let us see how you can bring our message to life!
Follow Application Instructions:Make sure to follow all application instructions carefully. Download the application pack from our website, submit your CV and cover letter, and don’t forget to complete the diversity monitoring form. We’re excited to hear from you!
How to prepare for a job interview at Citizens Advice Southampton
✨Know Your Stuff
Before the interview, make sure you understand Citizens Advice Southampton's mission and values. Familiarise yourself with their services and recent campaigns. This will help you demonstrate your passion for community wellbeing and social justice during the conversation.
✨Showcase Your Skills
Prepare examples of your previous work in marketing communications, especially any experience in the charity sector. Be ready to discuss how you've created engaging content or managed successful campaigns. This will show that you have the practical skills needed for the role.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role and the organisation. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about their current challenges and how you can contribute to overcoming them.
✨Be Yourself
Citizens Advice values authenticity and diversity. Don’t be afraid to let your personality shine through. Share your passion for social justice and community engagement, and how it aligns with their goals. This will help you connect on a personal level with the interviewers.
