At a Glance
- Tasks: Support vulnerable clients, empowering them to navigate tough times with empathy and knowledge.
- Company: Join Citizens Advice South Hams, a dedicated team focused on community support.
- Benefits: Receive accredited training, career development opportunities, and work for a Real Living Wage employer.
- Other info: Be part of a supportive team with opportunities for growth across Devon.
- Why this job: Make a real difference in people's lives while building stronger communities.
- Qualifications: Experience in generalist advice is a plus, but full training is provided.
The predicted salary is between 30000 - 40000 £ per year.
We want people who are passionate about reducing poverty and building stronger communities, having a role with purpose and being part of a dedicated team.
This role will provide support to vulnerable and distressed clients and you will need to approach all tasks with empathy and patience, empowering individuals with the knowledge needed to make informed decisions as they navigate their way through their toughest moments.
You will master the benefits system and become skilled in filling in disability benefit forms such as Personal Independence Payment, the Capability for Work Questionnaire, Attendance Allowance, unlocking vital funding for families and negotiating with third parties on behalf of your clients.
You will connect clients with local partner services and track their progress over time to ensure they thrive. As a caseworker, you will carry a caseload and assist clients over a period of months to help build long-term resilience to financial shocks.
You will deliver vital face-to-face support at local Citizens Advice offices and community venues. You will also be part of the county-wide CRF caseworker team, taking remote referrals from other Citizens Advice areas around Devon.
Ideally, you will already have experience in generalist advice but this is not essential as full training will be given and we are committed to the training and development of all our staff. We provide accredited, nationally recognised training that is a fantastic career development opportunity for those looking for a new challenge.
Working with the CRF team, you will build a knowledge of services available to clients to support them, make appropriate referrals and follow up with clients on their progress. You will be based within and employed by Citizens Advice South Hams, as part of the wider Citizens Advice Devon CRF project. The role requires face to face client support within existing Citizens Advice South Hams and partner outreach services across the district.
Citizens Advice South Hams operates strictly as an Equal Opportunities and a Real Living Wage accredited employer. We actively encourage applications from all backgrounds, and all candidates are assessed solely on their skills, qualifications, and merit.
Crisis and Resilience Caseworker in Totnes employer: Citizens Advice South Hams
Citizens Advice South Hams is an exceptional employer dedicated to reducing poverty and building stronger communities. With a strong commitment to employee development, we offer accredited training and a supportive work culture that values empathy and teamwork. Our focus on equal opportunities and the Real Living Wage ensures that all staff are rewarded fairly while making a meaningful impact in the lives of vulnerable clients across Devon.
Contact Details:
Citizens Advice South Hams Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Resilience Caseworker in Totnes
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your passion for reducing poverty. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your empathy in interviews! When discussing your experiences, highlight moments where you've supported others through tough times. This role is all about understanding and empowering clients, so let your genuine care shine through.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to casework and client support. Role-play with a friend or use online resources to get comfortable articulating your thoughts and experiences.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It shows you're serious about joining our dedicated team and helps us keep track of your application easily.
We think you need these skills to ace Crisis and Resilience Caseworker in Totnes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for reducing poverty and building stronger communities shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if it involves supporting vulnerable individuals or working within community services. We love seeing how your background aligns with the role!
Be Empathetic:Since this role requires a lot of empathy and patience, try to convey these qualities in your application. Share examples of how you've approached challenging situations with understanding and support.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice South Hams
✨Show Your Passion
Make sure to express your genuine passion for reducing poverty and building stronger communities. Share personal stories or experiences that highlight your commitment to helping vulnerable individuals, as this will resonate with the interviewers.
✨Master the Benefits System
Familiarise yourself with the benefits system and specific forms like the Personal Independence Payment and Attendance Allowance. Being able to discuss these in detail during the interview will demonstrate your readiness for the role and your ability to empower clients effectively.
✨Emphasise Empathy and Patience
Prepare examples that showcase your empathy and patience when dealing with distressed clients. Role-playing scenarios can help you articulate how you would approach sensitive situations, which is crucial for a caseworker.
✨Network Knowledge
Research local partner services and community resources relevant to the role. Showing that you understand the importance of building networks and making appropriate referrals will highlight your proactive approach and dedication to client success.
