Universal Credit Support – Help to Claim Adviser

Overview

Position: Universal Credit Support – Help to Claim Adviser

Location: South Gloucestershire

Closing date for applications: Friday 31st October at 5.00 pm

Salary: £30,328 to £31,991 depending on experience (pro-rata)

Hours: Hybrid (after completion of satisfactory probation period). 22.5 hours per week – 3 days per week – Monday essential with the other 2 days to be agreed.

Type of contract: Permanent

Employer: Citizens Advice South Gloucestershire

Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents.

Responsibilities

• Join the existing Universal Credit Support – Help to Claim team to provide effective and efficient support for first-time Universal Credit claimants, including those subject to managed migration.
• Provide advice, information and digital support via telephone and digital channels to help claimants through to the first payment of Universal Credit.
• Contribute to a high-quality customer service experience and ensure appropriate documentation and case notes are maintained.

Qualifications

• Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential; training can be provided for the right candidate.
• Proficiency in IT with effective communication skills.

How to apply

To request an Application Pack please email: amanda.wood@southgloscab.org.uk

Additional information

Anticipated start date: as soon as possible.

Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice. All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

Note

We are not including unrelated job postings or location posts beyond the scope of this role.