At a Glance
- Tasks: Support clients with dementia to access benefits and improve their lives.
- Company: Ambitious charity dedicated to enhancing community welfare.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team focused on equity and diversity.
- Why this job: Make a real difference in the lives of vulnerable individuals and families.
- Qualifications: Knowledge of welfare benefits and excellent communication skills required.
The predicted salary is between 26564 - 31076 £ per year.
Salary: £26,564 - £31,076
Location: Hybrid - Homeworking with frequent community based advice sessions across Greater Manchester and home visits as required.
This project is funded until 2028
Hours: 35 hours
Closing date: 24/07/2025
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
Working alongside trusted partners the post will involve:
- Advising and assisting clients to ensure they receive their full benefit entitlements, maximise income, identify debts, housing issues and refer appropriately
- Maintaining and managing a client caseload
- Liaising with other stakeholders, including health professionals, to enhance the quality of service.
- Maintain accurate records of client work using our case management system.
We are looking for a highly-driven individual who has a can-do attitude, working on an exciting, newly-established project. The caseworker will primarily be working with those impacted by dementia and their families. The role will involve promoting the service and network building across Greater Manchester.
Requirements
Essential criteria- Strong knowledge of welfare benefits, particularly those linked to disability and illness
- Excellent communication skills, including supporting clients to challenge decisions and appeal where needed
- Skilled in researching, analysing and interpreting complex information
- Able to manage a busy caseload, meet deadlines and prioritise effectively
- Confident working independently and collaboratively within a team
- Experience supporting clients sensitively and professionally across various channels
- Committed to safeguarding and promoting the wellbeing of children, young people and vulnerable adults
- Actively contributes to a collaborative, supportive culture where honesty and organisational values are lived daily
What we’d like you to have:
- An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
- Ability to commit to and work within our values, aims, principles and policies in which equity and diversity is embedded throughout.
- A commitment to continually developing yourself professionally, and support the wider team’s development as well.
- A willingness and ability to work unsocial hours on occasion (including weekends), with travel across the North West and other parts of the country.
- Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.
Social Welfare Law Benefits - Dementia Caseworker employer: Citizens Advice SORT Group
As a dedicated charity, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to make a meaningful impact in the lives of those affected by dementia across Greater Manchester. With a strong focus on professional development and collaboration, we offer our team members the opportunity to grow their skills while working in a dynamic environment that values diversity and community engagement. Join us in our mission to improve lives and be part of a passionate team committed to delivering quality services until 2028 and beyond.
Contact Details:
Citizens Advice SORT Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Social Welfare Law Benefits - Dementia Caseworker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice SORT Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice SORT Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice SORT Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice SORT Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Welfare Law Benefits - Dementia Caseworker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice SORT Group:Before hitting send, make sure to tailor your application specifically to Citizens Advice SORT Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice SORT Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
