At a Glance
- Tasks: Lead specialist advice services and manage complex casework to make a real difference.
- Company: Dynamic charity focused on welfare rights and community support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Home-based role with travel across the North West and potential for future opportunities.
- Why this job: Join a supportive team and champion diversity while making an impact in the community.
- Qualifications: Experience in managing specialist advice services and strong leadership skills.
The predicted salary is between 48000 - 50680 £ per year.
Contract: Maternity cover, Aug 2026 – May 2027 (We anticipate scope to move into another role with us afterwards.)
Salary: £48,000 – £50,680 depending on experience
Location: Home based, with in person attendance required across Greater Manchester, the North West and wider regional locations.
Hours: Fulltime - 35 hours per week. Job Share will be considered
Closing date: 15 July 2026
Interview date: TBC
Key Areas of Oversight
- Welfare rights services and Debt advice services
- Energy and Help to Claim services
- Specialist advice delivery
- Complex casework functions
- Technical quality and compliance
- Safeguarding escalation processes
- Quality assurance frameworks
- Specialist supervision structures
- Associated Delivery Manager and Team Leader functions
Requirements
Essential criteria
- Significant experience managing specialist advice or complex service delivery functions.
- Strong understanding of quality assurance, safeguarding and regulatory frameworks within advice services.
- Experience supporting technical supervision and complex case management.
- Ability to lead operational teams whilst contributing strategically to service development and organisational growth.
- Strong communication, leadership and partnership skills.
- Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
- Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed.
What we’d like you to have:
- An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
- Ability to commit to and work within our values, aims, principles and policies in which equity and diversity is embedded throughout.
- A commitment to continually developing yourself professionally, and support the wider team’s development as well.
- A willingness and ability to work unsocial hours on occasion (including weekends), with travel across the North West and other parts of the country.
- Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.
Head of Specialist Advice employer: Citizens Advice SORT Group
As a leading charity in the North West, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our commitment to employee growth is evident through ongoing professional development opportunities and a focus on diversity and inclusion, ensuring that every team member can thrive while making a meaningful impact in the community. With flexible working arrangements and the chance to engage with various regional locations, this role offers a unique opportunity to contribute to vital services while enjoying a fulfilling work-life balance.
Contact Details:
Citizens Advice SORT Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Specialist Advice
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice SORT Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice SORT Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice SORT Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice SORT Group. Apply directly through us to stand out!
We think you need these skills to ace Head of Specialist Advice
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice SORT Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Specialist Advice, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice SORT Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice SORT Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
