Job Role: Energy Adviser
Salary: £25,844 - £28,261 FTE
(dependent on experience)
Fixed Term 12 Months Contract with the possibility of extension dependent on funding
Location: Hybrid - Home based with the requirement to travel to community locations in Greater
Manchester to deliver advice, and to attend the office in Manchester City Centre on a regular basis
Hours: Full or part / time
Job share will be considered.
Closing date: 10am 23/11/26
Interview date: 02/12/26
Please see the job pack here
We are now looking for Energy Advisers to join our existing team.
The successful applicant will be an efficient and flexible team member who has:
- Experience or knowledge of energy efficiency and fuel poverty programmes
- Experience delivering energy advice or advice work in general
- Demonstrable experience of writing and maintaining case records that confirm to a quality standard
- The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports
- Excellent communication & teamwork skills
A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Advice Delivery
- Delivering energy advice to those at risk of or in fuel poverty
- Undertaking assessments and offering practical energy saving tips and measures to clients
- Assessing clients and maximising income through benefit calculations as well as through energy schemes and grants
- Advocate and liaise with energy and water suppliers on behalf of clients
- Record and maintain case records that conform to set quality standards
- Deliver general promotion of the project including attending meetings, community events or workshops
- Deliver light touch energy efficiency training to partner organisations
- Actively promote the positive image of Citizens Advice SORT Group
Performance targets and quality standards
- Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met
- Work to agreed goals and targets and actively manage ongoing client caseload
- Assist in the monitoring and collation of research & campaign issues and client success stories
- Encourage good teamwork and lines of communication between all members of staff/volunteers
Professional and personal development
- Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation by: attending training opportunities, reading monthly subscriptions, relevant publications and Citizens Advice Updates
- Ensure all mandatory training is completed on time using the Development time allowed.
- Identify and implement plans for own training and development needs.
- Maintain personal training and development record.
- Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.
- Take an active role by contributing to regular meetings, taking a lead on your own development.
Energy Adviser or Trainee employer: Citizens Advice SORT Group
As a leading charity in the North West, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our commitment to employee growth is evident through ongoing professional development opportunities and a focus on diversity and inclusion, ensuring that every team member can thrive while making a meaningful impact in the community. With flexible working arrangements and the chance to engage with various regional locations, this role offers a unique opportunity to contribute to vital services while enjoying a fulfilling work-life balance.
Contact Details:
Citizens Advice SORT Group Recruitment Team
