At a Glance
- Tasks: Deliver multi-channel debt advice and support to clients in need.
- Company: Community-focused organisation dedicated to helping vulnerable individuals.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Join a passionate team committed to empowering clients through financial challenges.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and ability to manage a caseload effectively.
The predicted salary is between 40500 - 49500 £ per year.
Description
The main purpose of this role is to deliver multi-channel debt advice and casework to clients within our communities.
We want people who are passionate about giving an effective service to those most in need therefore you will need to demonstrate an ability to engage skilfully with clients who may be vulnerable and distressed.
You will have proven skills from working in a busy environment, prioritising work towards achieving targets and managing your own caseload.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements, provide comprehensive debt advice and support clients with complex debt issues.
You will need to have effective oral and written communication skills for the purposes of negotiation and reporting.
Please see Job Pack for full details
https://docs. google. com/presentation/d/1Fb65e Eg M6ZQ77Ckn A7n1W7QKPkjwf0ECjt84e Sxgc I0/edit?usp=sharing
Requirements
- To provide debt advice casework primarily to Oldham residents..
- Sensitively explore the client’s household financial circumstances including details of income, outgoings and debts.
- Identify areas where clients could maximise income or minimise expenditure, such as benefit claims, and offer support in claiming benefits or signpost/refer to other agencies/teams where appropriate.
- Act on behalf of client where required but also provide information and advice to empower clients to act on their own if capable.
- Explore options and implications to enable the client to make informed decisions
- Provide full casework to the client where necessary, identifying the debt issue through to its full resolution
- Communicate or negotiate with third parties in writing and on the telephone
- Provide advice and/or casework through a mixture of channels, predominantly face to face, digital and written.
- Continually meet the requirements of the Quality Framework and engage with Quality supervision and support meetings.
- Meet targets as set by the organisation and project.
Debt Adviser employer: Citizens Advice SORT Group
As a leading charity in the North West, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our commitment to employee growth is evident through ongoing professional development opportunities and a focus on diversity and inclusion, ensuring that every team member can thrive while making a meaningful impact in the community. With flexible working arrangements and the chance to engage with various regional locations, this role offers a unique opportunity to contribute to vital services while enjoying a fulfilling work-life balance.
Contact Details:
Citizens Advice SORT Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Adviser
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice SORT Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice SORT Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice SORT Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice SORT Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice SORT Group:Before hitting send, make sure to tailor your application specifically to Citizens Advice SORT Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice SORT Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
