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- Tasks: Lead IT strategy and support across various platforms to enhance organisational efficiency.
- Company: Join Citizens Advice Somerset, a forward-thinking charity making a real difference.
- Benefits: Competitive salary, professional development, and a chance to empower communities.
- Why this job: Shape the future of technology in a meaningful organisation while ensuring inclusivity.
- Qualifications: Proven IT management experience and strong knowledge of Microsoft 365 and security practices.
- Other info: Dynamic role with opportunities for personal growth and impactful community service.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a collaborative and forward-thinking professional to help drive the implementation, integration and ongoing support of a wide range of platforms across the organisation. This is an exciting, newly created role pivotal to the future of Citizens Advice Somerset. We’re looking for someone with a strong, current and broad technical background, who can balance organisational priorities with the varied needs of different teams.
As our IT Systems Manager, you will lead our IT function, shaping the strategy for our communications infrastructure and core business systems. You will act as the bridge between our technical partners and our people, ensuring that technology is a true enabler of our business goals.
We are an ambitious organisation embarking on a development programme to establish a centre of excellence in advice services. During 2025 we supported over 20,000 clients with a team of around 200 staff, volunteers, and trustees. Your goal is to ensure our investment in technology empowers everyone, ensuring no one is left behind, while maintaining robust information security.
Key Responsibilities- Strategy, Governance and Security
- Strategic Planning: Collaborate with the Senior Leadership Team to develop and implement IT roadmaps that support innovation and operational efficiency.
- Security & Compliance: Lead on information security policies and processes. Drive the organisation towards Cyber Essentials Plus accreditation and align practices with GDPR.
- Budget Management: Manage the IT budget, including software procurement, licensing, and lifecycle management of hardware.
- Continuity: Oversee data backups, disaster recovery testing, and the maintenance of comprehensive IT documentation.
- Operations and Infrastructure
- System Oversight: Oversee the Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive, Azure AD) and the 3CX phone system to ensure high availability and performance.
- Vendor Management: Manage the relationship with our outsourced IT technical support provider and other key technology partners to ensure service level agreements are met.
- Process Improvement: Identify opportunities for automation and integration across platforms to streamline business processes.
- User Support and Empowerment
- Subject Matter Expert: Act as the internal champion for IT, inspiring confidence in staff and volunteers.
- Hands-on Support: Provide guidance on setting up systems, user account management, and resolving escalated issues.
- Inclusivity: Produce clear guidance and documentation to support users of all technical abilities, ensuring our technology is accessible to all staff and volunteers.
- Team Leadership: Recruit and line-manage IT support staff (or volunteers) as appropriate to assist with service delivery.
- Personal and Professional Development
- Champion the values of Citizens Advice Somerset, specifically our Equality, Diversity, and Inclusion policies.
- Maintain up-to-date knowledge of UK information security legislation and emerging IT trends.
- Undertake relevant training within guidelines issued by national Citizens Advice.
We are looking for a proactive problem-solver with a track record of delivering technology solutions that improve operational efficiency.
Experience- Proven experience as an IT Manager (or similar lead role), ideally within an SME or charitable organisation.
- Deep hands-on experience with Microsoft 365 administration (Admin Centre, Azure AD, User Management).
- Proven ability to manage IT projects, deadlines, and implementations efficiently.
- In-depth knowledge of UK information security legislation, GDPR, and best practices.
- Excellent problem-solving skills with a hands-on, collaborative attitude.
- Commitment and ability to travel to our four main office sites in Somerset as required.
- Experience working within a charity or social enterprise.
- Experience with data visualisation tools (e.g., Power BI).
- Relevant professional certifications (e.g., CISSP, CompTIA Security+, ITIL, Microsoft MD102).
- Experience securing accreditations such as Cyber Essentials Plus or ISO 27001.
IT Systems Manager employer: CITIZENS ADVICE SOMERSET
Contact Detail:
CITIZENS ADVICE SOMERSET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in charities or SMEs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've improved systems or solved problems in previous roles to really impress.
✨Tip Number 3
Tailor your approach! Research Citizens Advice Somerset and align your experience with their goals. Show them how your background in IT management can help drive their mission forward.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team at Citizens Advice Somerset.
We think you need these skills to ace IT Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Systems Manager. Highlight your experience with Microsoft 365 and any relevant project management skills. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can help us empower our teams. Don’t forget to mention your experience in the charity sector if applicable!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can think on their feet and drive innovation within an organisation.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CITIZENS ADVICE SOMERSET
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and other relevant technologies. Be ready to discuss your hands-on experience with these tools, as well as how you've used them to improve operational efficiency in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past. Think about specific situations where your proactive approach led to successful outcomes, especially in a collaborative environment like a charity or SME.
✨Understand the Bigger Picture
Familiarise yourself with Citizens Advice Somerset's mission and values. Be prepared to discuss how your technical expertise can align with their goals, particularly in terms of inclusivity and empowering users across the organisation.
✨Be Ready for Scenario Questions
Expect questions that assess your strategic thinking and decision-making skills. Prepare to discuss how you would handle budget management, vendor relationships, and ensuring compliance with security standards like Cyber Essentials Plus.