At a Glance
- Tasks: Support clients with financial challenges and guide team members in delivering high-quality benefits advice.
- Company: Join Citizens Advice Sefton, a local charity making a real difference in people's lives.
- Benefits: 28 days annual leave, 7% pension contribution, hybrid working options, and professional training.
- Other info: Be part of a supportive team culture with excellent career development opportunities.
- Why this job: Make a tangible impact while helping others navigate complex welfare benefit issues.
- Qualifications: In-depth knowledge of welfare benefits and strong interpersonal skills required.
This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, providing them with the guidance, support, and tools they need to navigate complex debt issues.
Annual Leave: 28 days plus Bank Holidays (part time pro-rata)
Location: Sefton, Merseyside
Pension: 7% (If you pay at least 1% salary contribution we top up to the required 8%)
What we offer to our staff:
- A contribution of 7% of your salary into a Stakeholder Pension
- Consideration for Hybrid working options
- Professional and advice sector recognised training
- Cycle to work scheme
- Free VDU eye care test
- Employee Assistance Programme
We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our team at Citizens Advice Sefton. This is a key role supporting both clients and colleagues by delivering high-quality benefits advice and providing technical supervision and guidance to team members.
You’ll work directly with clients to help them navigate complex welfare benefit issues, manage appeals, and ensure their entitlements are maximised. Alongside your casework, you will provide day-to-day support to advisers and caseworkers, offering technical guidance, quality assurance, and mentoring to ensure excellent standards across the service.
You will help maintain a strong team culture, contribute to service development, and ensure that our work continues to meet Citizens Advice quality standards and the needs of our local community. This is a great opportunity to join a well-established local charity with a supportive team of advisers and caseworkers who are committed to making a real difference in people’s lives. 92% of our clients agree or strongly agree that they would recommend our advice service to others.
If you have in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting, we would love to hear from you.
Application is via online application form on our website.
Please note: Closing date for applications: 26th June 2026 - 6pm
In-person interviews to be held: Week commencing 29th June 2026
Welfare Benefits Caseworker Supervisor employer: Citizens Advice Sefton
Citizens Advice Sefton is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture, generous benefits including a 7% pension contribution and hybrid working options, employees are empowered to grow professionally through recognised training and mentoring. Join a passionate team where your efforts directly contribute to improving the lives of individuals facing financial challenges in Sefton, Merseyside.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Caseworker Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for Welfare Benefits Caseworker Supervisor roles and practice your answers. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've made a difference in clients' lives. This will highlight your commitment to the role and align with the values of Citizens Advice Sefton.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a real impact in the community.
We think you need these skills to ace Welfare Benefits Caseworker Supervisor
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Welfare Benefits Caseworker Supervisor, so make sure you understand the key responsibilities and requirements.
Show Off Your Experience:When filling out the application form, highlight your relevant experience in welfare benefits and casework. We want to see how your background aligns with the role, so don’t hold back on showcasing your skills and achievements!
Be Personable and Authentic:We’re all about making a difference, so let your personality shine through in your application. Share your passion for helping others and how you’ve made an impact in previous roles. We love to see genuine enthusiasm!
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application goes directly to us. Don’t forget to submit before the closing date on 26th June 2026 at 6pm!
How to prepare for a job interview at Citizens Advice Sefton
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits before the interview. Familiarise yourself with the latest policies and procedures, as well as common issues clients face. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your Interpersonal Skills
As a Welfare Benefits Caseworker Supervisor, you'll need to demonstrate strong interpersonal skills. Prepare examples of how you've effectively communicated with clients or supported team members in the past. Think about times when you’ve resolved conflicts or provided guidance.
✨Highlight Your Mentoring Experience
Since this role involves providing technical supervision and mentoring, be ready to discuss your experience in these areas. Share specific instances where you've helped others grow in their roles or improved team performance through your support.
✨Emphasise Team Culture
Citizens Advice Sefton values a strong team culture, so be prepared to talk about how you contribute to a positive work environment. Discuss your approach to teamwork and how you’ve fostered collaboration in previous roles. This will show that you’re a great fit for their team.
