Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver training sessions and support volunteers and staff in a dynamic environment.
- Company: Join Citizens Advice Sefton, a community-focused organisation providing vital advice services.
- Benefits: Enjoy flexible part-time hours and the chance to make a real difference in people's lives.
- Why this job: Empower individuals while developing your skills in a supportive and impactful workplace culture.
- Qualifications: Strong communication, analytical skills, and a background in customer service are essential.
- Other info: Positions available in Southport and Bootle; ideal for students seeking meaningful work experience.
The predicted salary is between 24000 - 36000 £ per year.
Advice Services Manager @ Citizens Advice Sefton | Project Management, Critical Thinking
Company Description
Citizens Advice Sefton provides free, confidential, and non-judgemental advice to residents of Sefton. Our goal is to help people resolve their problems and provide services that are impartial and accessible to everyone. We offer support on a wide range of issues including benefits, debt, housing, and employment. Our team is dedicated to making a positive impact in the community by empowering individuals with the information and guidance they need.
Role Description
This is a part-time on-site role for a Training and Support Officer located in Southport and a second post located in our Bootle office. The Training and Support Officer will be responsible for delivering training sessions, offering support to volunteers and staff, and maintaining up-to-date knowledge of relevant legislation and policies. Day-to-day tasks include analyzing training needs, developing and delivering training materials, providing technical support, and ensuring high-quality customer service.
Qualifications
- Strong Interpersonal Skills and Communication abilities
- Analytical Skills and Technical Support capabilities
- Experience in Customer Service and Technical Support
- Ability to work independently and collaboratively
- Exemplary organizational and time management skills
- Knowledge and understanding of relevant legislation and policies is an advantage
- Bachelor\’s degree in Education, Training, Human Resources, or related field preferred
To apply and for further details please visit https://seftoncab.org.uk/jobs/
#J-18808-Ljbffr
Training and Support Officer employer: Citizens Advice Sefton
Contact Detail:
Citizens Advice Sefton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Support Officer
✨Tip Number 1
Familiarise yourself with the specific training needs of Citizens Advice Sefton. Research their current training programmes and think about how your skills can enhance these offerings. This will show that you are proactive and genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Citizens Advice Sefton. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations for the Training and Support Officer role. Personal connections can often provide valuable information that can set you apart.
✨Tip Number 3
Prepare to discuss relevant legislation and policies during your interview. Brush up on key topics related to benefits, debt, housing, and employment advice. Being knowledgeable in these areas will demonstrate your commitment to the role and your ability to support both staff and volunteers effectively.
✨Tip Number 4
Showcase your interpersonal and communication skills through examples from your past experiences. Be ready to share specific instances where you've successfully delivered training or provided technical support. This will help illustrate your capability to excel in the Training and Support Officer position.
We think you need these skills to ace Training and Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Training and Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in training, customer service, or technical support. Use specific examples to demonstrate your interpersonal skills and ability to work both independently and collaboratively.
Showcase Your Skills: Make sure to showcase your analytical skills and knowledge of relevant legislation and policies. This could be through a dedicated skills section in your CV or by weaving these elements into your cover letter.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Citizens Advice Sefton. Be sure to convey your commitment to providing high-quality customer service and support.
How to prepare for a job interview at Citizens Advice Sefton
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering training sessions. Highlight specific examples where you successfully developed and implemented training materials, as this will demonstrate your capability for the role.
✨Emphasise Interpersonal Skills
Since the role requires strong interpersonal skills, think of instances where you've effectively communicated with diverse groups. Share stories that illustrate your ability to connect with volunteers and staff, as well as how you handle feedback.
✨Demonstrate Analytical Thinking
Prepare to discuss how you've identified training needs in past roles. Use examples that showcase your analytical skills and how they led to improved training outcomes or enhanced support for team members.
✨Stay Updated on Legislation
Familiarise yourself with relevant legislation and policies related to the advice services sector. Being knowledgeable about current laws will not only impress your interviewers but also show your commitment to providing accurate and up-to-date information.
