At a Glance
- Tasks: Support clients with financial challenges and guide team members in delivering top-notch benefits advice.
- Company: Join Citizens Advice Sefton, a local charity making a real difference in the community.
- Benefits: 28 days annual leave, 7% pension contribution, hybrid working options, and professional training.
- Other info: Be part of a dedicated team committed to excellence and community support.
- Why this job: Make a tangible impact on people's lives while developing your skills in a supportive environment.
- Qualifications: In-depth knowledge of welfare benefits and experience in an advice setting.
The predicted salary is between 30000 - 40000 £ per year.
This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, providing them with the guidance, support, and tools they need to navigate complex debt issues.
- Annual Leave: 28 days plus Bank Holidays (part time pro-rata)
- Location: Sefton, Merseyside
- Pension: 7% (If you pay at least 1% salary contribution we top up to the required 8%)
What we offer to our staff:
- A contribution of 7% of your salary into a Stakeholder Pension
- Consideration for Hybrid working options
- Professional and advice sector recognised training
- Cycle to work scheme
- Free VDU eye care test
- Employee Assistance Programme
We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our team at Citizens Advice Sefton. This is a key role supporting both clients and colleagues by delivering high-quality benefits advice and providing technical supervision and guidance to team members. You’ll work directly with clients to help them navigate complex welfare benefit issues, manage appeals, and ensure their entitlements are maximised. Alongside your casework, you will provide day-to-day support to advisers and caseworkers, offering technical guidance, quality assurance, and mentoring to ensure excellent standards across the service. You will help maintain a strong team culture, contribute to service development, and ensure that our work continues to meet Citizens Advice quality standards and the needs of our local community.
This is a great opportunity to join a well-established local charity with a supportive team of advisers and caseworkers who are committed to making a real difference in people’s lives. 92% of our clients agree or strongly agree that they would recommend our advice service to others.
If you have in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting, we would love to hear from you.
Application is via online application form on our website. Please note: Closing date for applications: 26th June 2026 - 6pm. In-person interviews to be held: Week commencing 29th June 2026.
Locations
Welfare Benefits Caseworker Supervisor in Bootle, Liverpool employer: Citizens Advice Sefton
Citizens Advice Sefton is an exceptional employer dedicated to making a meaningful impact in the community. With a supportive work culture, generous benefits including 28 days of annual leave and a robust pension scheme, employees are empowered to grow professionally through recognised training and mentoring opportunities. Located in Sefton, Merseyside, this role not only offers the chance to help individuals navigate financial challenges but also fosters a strong team environment committed to quality service and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Caseworker Supervisor in Bootle, Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the welfare benefits sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Welfare Benefits Caseworker Supervisor roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've made a difference in clients' lives. This will demonstrate your commitment to the role and align with our mission at Citizens Advice Sefton.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a real impact in the community.
We think you need these skills to ace Welfare Benefits Caseworker Supervisor in Bootle, Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience and skills that match the Welfare Benefits Caseworker Supervisor role. We want to see how your background aligns with the job description, so don’t hold back on showcasing your relevant expertise!
Showcase Your Passion:Let us know why you’re passionate about helping individuals facing financial challenges. Share any personal experiences or motivations that drive you to make a difference in people’s lives. This will help us see your commitment to the role and our mission.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid jargon unless it’s relevant, and make sure we can easily understand your points.
Check Your Details:Before hitting submit, double-check all your details for accuracy. Typos and errors can distract from your qualifications. We want to focus on your skills and experience, so let’s make sure everything is spot on before you apply through our website!
How to prepare for a job interview at Citizens Advice Sefton
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and the specific challenges clients face. Familiarise yourself with the latest policies and procedures, as well as any recent changes in legislation. This will show that you're not just knowledgeable but also genuinely interested in helping those in need.
✨Showcase Your Interpersonal Skills
As a Welfare Benefits Caseworker Supervisor, you'll be working closely with clients and team members. Prepare examples of how you've effectively communicated and supported others in previous roles. Think about times when you've resolved conflicts or provided guidance, as these stories will highlight your interpersonal skills.
✨Demonstrate Leadership Qualities
Since this role involves supervising and mentoring others, be ready to discuss your leadership style. Share experiences where you've led a team or project, focusing on how you motivated others and ensured high standards. This will help interviewers see you as a strong candidate who can foster a positive team culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team's current challenges, the training opportunities available, or how success is measured in the role. Asking thoughtful questions shows your enthusiasm for the position and helps you gauge if the organisation is the right fit for you.
