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- Tasks: Support the Pension Wise service with appointment bookings and administrative tasks.
- Company: Join Citizens Advice Scotland, a leading independent advice network making a difference in people's lives.
- Benefits: Enjoy hybrid working, 40 days annual leave, and flexible hours for a great work-life balance.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to meaningful support services across Scotland.
- Qualifications: Attention to detail, organisational skills, and the ability to work independently and collaboratively are essential.
- Other info: Fixed-term contract until December 2025 with opportunities for personal growth and development.
The predicted salary is between 19000 - 23000 £ per year.
Location: Edinburgh or Glasgow office
Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up to 5 days per week.
Hours per week: 35 hours per week – this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month.
Type of contract: fixed-term contract until 31 December 2025.
Salary scale: Level 1, £23,042 - £26,618 per annum, commensurate with experience.
Closing date: 06 July 2025.
Interviews: TBC.
Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service. For your work with the Pension Wise team, you will support the appointment booking team to assure a smooth client experience working closely with service users, network providers and project partners. You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department. This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland.
To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently and as part of a large team. Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizens' lives.
Employee benefits: Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work-life balance and we have designed our working practices and benefits to support this. Here are some of the things our employees benefit from: a 35-hour full-time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family-friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Before you apply: Our aim is to make sure our application assessment process is fair, objective and transparent. As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.
The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. The candidate statement is expected to be up to 1-2 pages A4 long. While we recognise AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best works for you. Please note that applications without the candidate statement will not be considered.
Project Administrator (Pension Wise) employer: Citizens Advice Scotland
Contact Detail:
Citizens Advice Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Administrator (Pension Wise)
✨Tip Number 1
Familiarise yourself with the Pension Wise service and its objectives. Understanding the nuances of the service will help you demonstrate your enthusiasm and knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Citizens Advice Scotland, especially those who have worked in project administration or related roles. They can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects, as these are crucial for the Project Administrator role.
✨Tip Number 4
Be ready to showcase your ability to work both independently and as part of a team. Consider how you can illustrate your adaptability and collaboration skills, as these will be key in supporting the Pension Wise team effectively.
We think you need these skills to ace Project Administrator (Pension Wise)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Project Administrator position. Highlight key skills such as attention to detail, organisational skills, and the ability to work both independently and as part of a team.
Craft Your Candidate Statement: This is your chance to shine! Use the candidate statement to showcase your relevant skills and experiences. Make sure it is concise, up to 1-2 pages long, and directly addresses how you meet the requirements of the role.
Tailor Your CV: While the job description specifies not to include personal details like your address or age, ensure your CV highlights your relevant experience and skills that align with the Project Administrator role. Focus on your administrative experience and any relevant project support roles.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your candidate statement is included, as applications without it will not be considered. Submit your application through our website before the closing date.
How to prepare for a job interview at Citizens Advice Scotland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Project Administrator. Be prepared to discuss how your skills and experiences align with supporting the Pension Wise service.
✨Showcase Your Organisational Skills
Since the role requires excellent attention to detail and organisational skills, come prepared with examples of how you've successfully managed projects or tasks in the past. Highlight any experience with appointment booking or administrative support.
✨Demonstrate Flexibility
The position involves some early starts and occasional weekend work. Be ready to discuss your availability and willingness to adapt to the rota system, showing that you can meet the operational needs of the Pension Wise project.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and working conditions align with your expectations.