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- Tasks: Support the admin team by managing referrals and assisting with office tasks.
- Company: Join Citizens Advice Scotland, a leading charity helping vulnerable consumers across Great Britain.
- Benefits: Enjoy flexible working, 40 days annual leave, and a supportive, inclusive environment.
- Other info: This is a part-time, entry-level role with hybrid working options available.
- Why this job: Make a real difference in people's lives while working in a dynamic, fast-paced setting.
- Qualifications: No specific qualifications required; just a passion for helping others and strong organisational skills.
The predicted salary is between 23042 - 26618 £ per year.
Join to apply for the Assistant Administrator – Extra Help Unit role at Citizens Advice Scotland 2 days ago Be among the first 25 applicants Join to apply for the Assistant Administrator – Extra Help Unit role at Citizens Advice Scotland Get AI-powered advice on this job and more exclusive features. > Workplace type: hybrid working, covering Monday, Thursday & Friday with regular office days to support our admin team in the Extra Help Unit at CAS Glasgow office > Type of contract: Fixed-term contract for 12 months > Job Level and Salary Scale: Level 1, £23,042 – £26,618 per annum* (pro-rata) About the job The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to handle cases where the consumer’s energy supply has been disconnected or is at risk of disconnection. The Unit also has statutory powers to support vulnerable consumers. A person may be deemed vulnerable due to personal circumstances, complexity, or urgency of their complaint. The EHU is a referral-only service with partners including Citizens Advice Consumer Service, Ofgem, and Ombudsman Services: Energy. This is a part-time role covering Monday, Thursday & Friday, with regular office days to support our admin team at the CAS Glasgow office. The administrative team within the EHU manages all incoming email and letter referrals from key partners, and is responsible for recording correspondence and case details. As an Assistant Administrator, you will support various functions including arranging travel, restocking office supplies, being the first point of contact for building issues, welcoming visitors, and supporting meetings in Portland House. This is a busy role suited for someone who enjoys a fast-paced environment and making a difference in people\’s lives. Employee benefits Citizens Advice Scotland offers excellent terms and conditions, including a 35-hour full-time week, 40 days annual leave, flexible working, and hybrid work options. We promote diversity and inclusion and support flexible working arrangements to accommodate all staff. Applications from all backgrounds are encouraged. We offer hybrid working, with the number of remote days depending on the role and discussed during recruitment. Additional Information Seniority level: Entry level Employment type: Part-time Job function: Information Technology Industries: Non-profit Organization Management #J-18808-Ljbffr
Assistant Administrator – Extra Help Unit employer: Citizens Advice Scotland
Contact Detail:
Citizens Advice Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Administrator – Extra Help Unit
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Assistant Administrator role. Understanding the specific tasks, such as managing incoming referrals and supporting meetings, will help you demonstrate your enthusiasm and readiness for the position during any discussions.
✨Tip Number 2
Research Citizens Advice Scotland and their Extra Help Unit. Knowing their mission and the challenges they face will allow you to speak confidently about how you can contribute to their goals, especially in supporting vulnerable consumers.
✨Tip Number 3
Network with current or former employees of Citizens Advice Scotland if possible. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in conversations during the application process.
✨Tip Number 4
Prepare to discuss your experience in fast-paced environments. Since this role is busy and requires multitasking, be ready to share examples of how you've successfully managed similar situations in the past, highlighting your organisational skills.
We think you need these skills to ace Assistant Administrator – Extra Help Unit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Administrator position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in fast-paced environments. Highlight any relevant skills such as communication, organisation, and teamwork that are essential for this role.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific examples of how your background makes you a suitable candidate for supporting vulnerable consumers and handling administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Citizens Advice Scotland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Assistant Administrator role. Familiarise yourself with the Extra Help Unit's mission and how it supports vulnerable consumers, as this will show your genuine interest in the position.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills, ability to handle a fast-paced environment, and experience with administrative tasks. Be ready to provide examples from your past experiences that demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As the first point of contact for building issues and visitors, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle various scenarios involving stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask about the team dynamics, the challenges faced by the Extra Help Unit, or the hybrid working arrangements. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.