Citizens Advice Sandwell & Walsall (CASW) is seeking a Quality Coach on a fixed-term contract to 31 December 2027, with potential to become permanent depending on funding. The role leads quality assurance activities and supports continuous development to ensure high-quality, compliant advice services.
Working with managers, advisers and volunteers, you will coach, monitor adherence to standards and help embed best practice to improve performance and service delivery across the organisation.
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Quality Coach for Client Advice Excellence employer: Citizens Advice Sandwell & Walsall
As a dedicated employer in the community engagement sector, we prioritise the well-being of our employees by offering flexible working hours and a supportive work culture that values lived experience. Our commitment to employee growth is evident through ongoing training opportunities and the potential for project sustainability beyond the initial contract, making this an ideal role for those passionate about making a meaningful impact in Sandwell and Walsall.
Contact Details:
Citizens Advice Sandwell & Walsall Recruitment Team
