Citizens Advice Sandwell and Walsall are looking for an experienced HR professional. As our People Caseworker Adviser, you’ll be a trusted point of contact for managers, providing practical advice and helping them make fair, consistent decisions when supporting colleagues.
What you’ll do
- Advise managers on colleague relations matters, including sickness absence, performance, disciplinary and grievance cases.
- Coach managers through sensitive conversations and support casework from initial referral to resolution.
- Review and improve HR policies, procedures and guidance, using casework trends to identify where managers need more support.
What you’ll bring
- A minimum of CIPD Level 5 in Human Resources or People Management, or an equivalent relevant professional qualification.
- At least three years’ relevant HR experience, including advising managers on a range of colleague relations and people management matters.
- Experience developing or reviewing HR policies and guidance, and the judgement to support managers through sensitive or complex situations.
People Caseworker Adviser employer: Citizens Advice Sandwell & Walsall
As a dedicated employer in the community engagement sector, we prioritise the well-being of our employees by offering flexible working hours and a supportive work culture that values lived experience. Our commitment to employee growth is evident through ongoing training opportunities and the potential for project sustainability beyond the initial contract, making this an ideal role for those passionate about making a meaningful impact in Sandwell and Walsall.
Contact Details:
Citizens Advice Sandwell & Walsall Recruitment Team
