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- Tasks: Lead and deliver training for staff and volunteers, enhancing their skills and confidence.
- Company: Citizens Advice Redbridge, dedicated to empowering communities through effective training.
- Benefits: Fixed-term contract with potential extension, meaningful work, and community impact.
- Why this job: Make a real difference by strengthening frontline advice services in your community.
- Qualifications: Experience in adult learning, recognised training qualification, and strong communication skills.
- Other info: Join a supportive team during an exciting organisational merger.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Fixed-term (12 months, with potential to extend)
Do you believe great advice starts with great training? Citizens Advice Redbridge is looking for a skilled and motivated Training Manager to lead our training offer for staff and volunteers at a critical time for our organisation and the communities we serve.
You will be responsible for managing and delivering training for around 21 staff and 70 volunteers (including those in training). This includes ensuring completion of mandatory learning through the Citizens Advice Training Platform (Skillsbook), delivering training yourself in group and one-to-one settings, and facilitating briefings on key advice topics. You will also deliver Advice First Aid training to community organisations and professionals, helping to strengthen local referral pathways and partnerships.
This is a practical, people-focused role for someone who enjoys teaching, facilitating and supporting others to develop their skills and confidence. You will work closely with service managers, supervisors and the Volunteer Coordinator, and play an important role in building organisational capacity as we move towards a planned merger with Citizens Advice Havering.
We are looking for someone with:
- experience of delivering adult learning and training
- a recognised training qualification (or equivalent experience)
- strong organisational and communication skills
- a commitment to the values of Citizens Advice
If you want to make a real difference by strengthening the people who deliver frontline advice, we would love to hear from you.
Training Manager in London employer: Citizens Advice Redbridge
Contact Detail:
Citizens Advice Redbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citizens Advice Redbridge on LinkedIn. A friendly chat can give us insider info about the role and help you stand out when applying.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and adult learning. We suggest using the STAR method to structure your answers, showcasing your experience and skills effectively.
✨Tip Number 3
Showcase your passion for training! During interviews, share specific examples of how you've helped others develop their skills. This will resonate with the values of Citizens Advice and demonstrate your commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Training Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in delivering adult learning and training. We want to see how your skills align with the role of Training Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of teaching and facilitating, it’s crucial to demonstrate your strong communication skills. Use clear and engaging language in your application to reflect how you would interact with staff and volunteers.
Highlight Your Commitment to Values: We’re all about making a difference, so make sure to express your commitment to the values of Citizens Advice. Share examples of how you’ve embodied these values in your previous roles or experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Redbridge
✨Know Your Training Stuff
Make sure you brush up on your knowledge of adult learning principles and training methodologies. Be ready to discuss your previous experiences in delivering training, especially in group and one-to-one settings. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your People Skills
Since this role is all about supporting others, be prepared to share examples of how you've successfully engaged and motivated learners in the past. Think about specific situations where you’ve helped someone develop their skills or confidence, as this will highlight your people-focused approach.
✨Understand the Organisation's Values
Familiarise yourself with the values of Citizens Advice and be ready to explain how your personal values align with theirs. This will demonstrate your commitment to their mission and show that you’re genuinely interested in making a difference in the community.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific training scenarios or challenges. Think through potential questions and prepare your responses, focusing on your problem-solving skills and adaptability. This will help you stand out as someone who can think on their feet and deliver effective training.
