At a Glance
- Tasks: Support community projects and helplines by providing clear, practical advice.
- Company: Compassionate organisation dedicated to empowering individuals through quality service.
- Benefits: Generous annual leave, flexible working, and a supportive work environment.
- Other info: Join a friendly team with great career growth and employee support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; experience in social welfare is a plus.
The predicted salary is between 24454 - 24868 € per year.
An adviser role could cover a number of projects; which could include working on a helpline or within our community.
About you
You’re a compassionate problem solver, willing to learn, and have good communication skills. You’re committed to being part of a high-quality service, empowering others through clear, practical advice. You excel at building trust, handling sensitive issues with care, and navigating complex information confidently. You’re organised and proactive, with attention to detail and empathy. Familiarity with social welfare, money advice, or community support services is a plus.
Pay Scale £24,454 - £24,868 pro rata
Locations Pontypridd, Mountain Ash and Hybrid
Staff benefits
- 5% Employer Matched Pension Contribution
- 25 Days Annual Leave, plus Bank Holidays (FTE)
- Long Service Leave
- 24/7 Employee Assistance Programme including Virtual GP Service
- Payroll Savings Scheme (with Dragon Savers)
- Discounted RCT Leisure for Life Gym Membership (for you + one other)
- Flexible Working Opportunities
- Family and Carer Friendly
- Enhanced sickness, maternity, paternity and shared parental leave policies
EEO Statement We are a proud member of the Disability Confident employer scheme.
Advice Project Worker (2026) in Pontypridd employer: Citizens Advice RCT
As an Advice Project Worker, you will join a compassionate and supportive team dedicated to empowering individuals through practical advice in the vibrant communities of Pontypridd and Mountain Ash. Our organisation prioritises employee well-being with generous benefits such as a matched pension contribution, flexible working opportunities, and a comprehensive Employee Assistance Programme, fostering a culture of growth and inclusivity. We are committed to your professional development and offer a family-friendly environment that values work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Project Worker (2026) in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, or join online forums. Building connections can open doors and give you insider info on job opportunities.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and empathy, as these are key for the Adviser role.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience in social welfare or community support. Show us how you can empower others with practical advice.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A proactive attitude shows your commitment and can set you apart from other candidates.
We think you need these skills to ace Advice Project Worker (2026) in Pontypridd
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share examples of how you've helped others or solved problems in a caring way. This will resonate with our commitment to empowering individuals through practical advice.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your thoughts are organised and easy to follow. Avoid jargon and focus on what makes you a great fit for the role.
Highlight Relevant Experience:If you've got experience in social welfare, money advice, or community support services, shout about it! We want to know how your background aligns with the role, so don’t hold back on sharing those details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice RCT
✨Know Your Projects
Before the interview, take some time to research the specific projects you might be involved in. Understanding the helpline or community work will show your genuine interest and help you articulate how your skills align with their needs.
✨Showcase Your Compassion
As an Advice Project Worker, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive issues or empowered others. This will demonstrate your ability to connect with clients and build trust.
✨Communicate Clearly
Practice explaining complex information in a simple way. During the interview, focus on clear and concise communication. This will highlight your ability to provide practical advice and ensure that you can convey important details effectively.
✨Be Organised and Proactive
Bring a notebook with questions and notes about your experiences. This not only shows your organisational skills but also your proactive approach to the role. It’s a great way to engage with the interviewer and demonstrate your attention to detail.
