At a Glance
- Tasks: Support community projects and helplines by providing clear, practical advice.
- Company: Join a compassionate team dedicated to empowering others.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Great career growth opportunities in a friendly, inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good communication skills and a willingness to learn; experience in social welfare is a plus.
The predicted salary is between 24454 - 24868 € per year.
An adviser role could cover a number of projects; which could include working on a helpline or within our community.
About you
You’re a compassionate problem solver, willing to learn, and have good communication skills. You’re committed to being part of a high-quality service, empowering others through clear, practical advice. You excel at building trust, handling sensitive issues with care, and navigating complex information confidently. You’re organised and proactive, with attention to detail and empathy. Familiarity with social welfare, money advice, or community support services is a plus.
Pay Scale
£24,454 - £24,868 pro rata
Locations
Pontypridd, Mountain Ash and Hybrid
Staff benefits
- 5% Employer Matched Pension Contribution
- 25 Days Annual Leave, plus Bank Holidays (FTE)
- Long Service Leave
- 24/7 Employee Assistance Programme including Virtual GP Service
- Payroll Savings Scheme (with Dragon Savers)
- Discounted RCT Leisure for Life Gym Membership (for you + one other)
- Flexible Working Opportunities
- Family and Carer Friendly Enhanced sickness, maternity, paternity and shared parental leave policies
EEO Statement
We are a proud member of the Disability Confident employer scheme.
Advice Project Worker (2026) employer: Citizens Advice RCT
As an Advice Project Worker, you will join a compassionate and supportive team dedicated to empowering individuals through high-quality advice services in the vibrant communities of Pontypridd and Mountain Ash. Our organisation prioritises employee well-being with generous benefits such as a matched pension contribution, flexible working opportunities, and a comprehensive Employee Assistance Programme, fostering a culture of growth and inclusivity. We are committed to your professional development and offer a rewarding environment where your skills in problem-solving and communication can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Project Worker (2026)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on those compassionate problem-solving scenarios. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've handled sensitive issues or empowered others. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Advice Project Worker (2026)
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share examples of how you've helped others or solved problems in a caring way. This will resonate with our commitment to empowering individuals through practical advice.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your thoughts are organised and easy to follow. Avoid jargon and focus on what makes you a great fit for the role.
Highlight Relevant Experience:If you have experience in social welfare, money advice, or community support services, shout about it! We want to know how your background aligns with the role, so don’t hold back on sharing those details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Citizens Advice RCT
✨Know Your Projects
Before the interview, take some time to research the specific projects you might be involved in. Understanding the helpline or community work will show your genuine interest and help you articulate how your skills can contribute.
✨Showcase Your Compassion
As an Advice Project Worker, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive issues or empowered others. This will demonstrate your ability to connect with clients on a personal level.
✨Communicate Clearly
Good communication skills are essential for this role. Practice explaining complex information in simple terms. You might even want to do a mock interview with a friend to refine your ability to convey your thoughts clearly and confidently.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and proactive approach. Share specific instances where your attention to detail made a difference in your work. This will reassure them that you can handle the demands of the role effectively.
