Citizens Advice Plymouth is seeking an assessor for its Utilities projects. You will be the first point of contact for clients referred by their utility provider, using sensitive questioning and listening to understand their problem.
The role is telephone-based with a mix of office and home working, conducting initial assessments and followups, with accurate recording in our case management system. Training is provided; this is a 37-hour-per-week role with full-time training for the first four
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