At a Glance
- Tasks: Support clients with debt and energy advice through telephone communication.
- Company: Join a supportive team dedicated to helping others manage their finances.
- Benefits: Competitive salary, hybrid working, and full training provided.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by empowering them to overcome financial challenges.
- Qualifications: Empathy, strong communication skills, and a willingness to learn.
The predicted salary is between 27128 - 29822 £ per year.
Permanent contract – hybrid working
Full time – 37 hours per week
Salary scale – £27,128.40 – £27,878.76 – £29,822 per annum
Closing date – Monday 11.05.2026 at 09:00am
Location: Central
Role Overview
Telephone debt advisers work across our Utilities projects, supporting clients with debt and energy advice, or on our Money and Pension Service (MaPS) National Debt Hub project. All roles require telephone communication with clients, but some also require webchat work.
Responsibilities
Often our advisers are the first people that someone has opened up to about their debt situation. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.
Training
Full training will be provided. During your initial classroom and on-the-job training, you will be based full-time at our city centre office at Cobourg House. You will continue to work from the office until you have successfully completed your probation period (usually 6 months). Once probation is passed, the role will move to a hybrid working pattern, with a minimum of 8 days per month in the office at Cobourg House, 32 Mayflower Street, Plymouth, although you are welcome to work from the office more often. You must be able to attend the office as requested, including at short notice if required. Please note that no annual leave will be approved for the first 5 weeks of your employment, as you must be able to attend all the training to progress in the role.
Contact
If you have questions, or would like to chat about this role contact: Dan Peters or Damen McGregor - Senior Operations Managers.
Telephone Debt Advisers employer: Citizens Advice Plymouth
As a Telephone Debt Adviser, you will join a supportive and empathetic team dedicated to helping clients navigate their financial challenges. Our hybrid working model allows for flexibility after your initial training period at our vibrant city centre office in Plymouth, where you will receive comprehensive training and ongoing development opportunities. We pride ourselves on fostering a collaborative work culture that values employee growth and well-being, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Debt Advisers
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your listening skills! As a Telephone Debt Adviser, you'll need to listen empathetically to clients. Try mock interviews with friends or family where you focus on active listening and responding thoughtfully.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can easily keep track of your application status and any updates.
We think you need these skills to ace Telephone Debt Advisers
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telephone Debt Adviser role. Highlight any relevant experience in debt advice or customer service, and show us how your skills align with what we're looking for.
Show Your Empathy:Since you'll be dealing with clients who may be in tough situations, it's important to convey your ability to listen and empathise. Use examples in your application that demonstrate your understanding and compassion towards others' challenges.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Plymouth
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telephone Debt Adviser. Familiarise yourself with common debt issues and the services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in helping clients.
✨Practice Active Listening
Since this role involves a lot of communication, practice your active listening skills. During the interview, demonstrate that you can listen attentively and respond thoughtfully. This will showcase your ability to empathise with clients and provide tailored advice.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific client situations. Think of examples from your past experiences or create hypothetical scenarios. This will help you illustrate your problem-solving skills and approach to client care.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
