At a Glance
- Tasks: Lead a team to deliver essential services across various platforms and ensure high-quality standards.
- Company: Join Citizens Advice Plymouth, a creative and independent charity making a real difference.
- Benefits: Enjoy 25 days annual leave, healthcare plans, flexible working, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and a commitment to equity and inclusion.
- Why this job: Make an impact by supporting your team and helping clients through challenging situations.
- Qualifications: Proven people management skills and experience in data-driven decision-making.
Permanent contract
Full time – 37 hours per week
Salary scale – £33,593.04 – £34,747.44 – £35,709.44 – £36,786.88 per annum
Closing date – Thursday 18.06.2026 at 09:00am
Interviews – w/c Monday 29.06.2026
THE ROLE: You will lead the team of Gateway Assessors to work across multiple platforms, including digital channels, telephone, and face‑to‑face services. This is a fast‑paced environment, and you will ensure consistent, efficient delivery of this essential part of our service to keep up with client demand. A core part of this responsibility involves using your excellent knowledge of data to monitor performance, identify trends, manage demand, and drive continuous improvement in the service. You will manage both paid staff and volunteers, ensuring they provide consistently high standards of information and customer service. This includes coaching, developing and mentoring your team as they deliver a holistic service to clients, and understanding the difference in law between paid staff and volunteers. You will oversee the day‑to‑day running of the project and act as the first point of contact for your teams for any next steps and support with safeguarding and questions. This includes full line management responsibility, carrying out all associated HR processes, and leading by example in line with the Citizens Advice Plymouth behaviour framework. You may sometimes need to provide support across all projects within the department and remain flexible to meet the operational needs of the service. This role is full‑time in the office and does not have a hybrid working pattern. The employer for this post is Citizens Advice Plymouth. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. Part‑time hours will be considered.
WHAT WE ARE LOOKING FOR IN YOU: You will be an excellent people manager with experience inspiring and motivating teams to achieve high‑quality standards and meet performance targets. You will care about people, understand what motivates individuals, and adapt your leadership style to get the best from your team. You will be confident producing data‑led reports, leading meetings, quality assessing advice work, and responding effectively to the evolving needs of the service. You will ensure all policies and procedures are implemented consistently and fairly and work within Citizens Advice Plymouth’s aims and principles and regulatory frameworks. You will need to have the skills and knowledge to manage and support your team to provide information, support and guidance and be fully MAPS accredited to the appropriate supervisory standard. You will be a positive leader and have a passion for supporting and developing people. You will need to be emotionally intelligent and resilient and able to handle conversations about a wide range of potentially upsetting topics, including mental health issues, difficult life situations, domestic or financial abuse, and suicide. You will manage difficult conversations well and not be afraid to tackle difficult situations head on. You will be confident to deal with safeguarding and suicidal conversations with our clients and are either a trained Mental Health First Aider or willing to become one. People who thrive in this role are able to adapt to change and competing priorities quickly and calmly – working with people means sometimes things don’t go the way you thought, but you will be someone who enjoys using your initiative to adapt if things don’t go as planned. You will also be either a trained Fire Marshall or willing to become one. You will be an excellent communicator – able to communicate assertively but calmly and compassionately, speak confidently to people at all levels of the organisation, and write clearly and concisely, avoiding the use of jargon where possible. You will take a non‑judgemental approach and have the ability to accurately communicate messages and hold discussions to ensure transparency, consistency and understanding. You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded. You will have an excellent understanding of equity, diversity, inclusion and work to promote and enhance this through our organisation. You won’t be afraid to challenge staff, managers or leaders to help us remain legal, ethical and credible and make sure we are as equitable as possible in our people decisions. You will need to have excellent organisation and time management skills and be able to work at a fast pace. You will be able to use the Microsoft 365 package effectively, including Word, Excel, PowerPoint, Teams etc. as well as Casebook and other internal systems. You will be confident using data and pulling reports to look for patterns, trends, and report on the service. As an organisation we are open, honest and act with integrity and we expect the same from all our staff and volunteers. We treat everyone with dignity and respect, no matter who they are. You will understand the importance of confidentiality and data protection and will uphold the aims, principles and values of Citizens Advice Plymouth and proactively support and champion the charity in all areas of our work.
ABOUT CITIZENS ADVICE PLYMOUTH: Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Benefits (subject to eligibility) include:
- 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
- Long term service leave – up to 5 additional days (pro rata)
- Employee assistance programme.
- Healthcare plan which includes money back on prescription charges etc.
- Cycle to work scheme
- Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
- Learning & development – training and development with access to a wide range of online courses to develop your skills.
- Death in Service cover (2 x annual salary)
Manager in Plymouth employer: Citizens Advice Plymouth
Citizens Advice Plymouth is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where diversity and inclusion are celebrated. With generous benefits such as 25 days of annual leave, flexible working options, and extensive training opportunities, employees are empowered to grow both personally and professionally while making a meaningful impact in the community. Located in a vibrant area, this role provides the chance to lead a dedicated team in delivering vital services, ensuring a rewarding and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Manager in Plymouth
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Citizens Advice Plymouth!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Citizens Advice Plymouth.
We think you need these skills to ace Manager in Plymouth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Citizens Advice Plymouth. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Citizens Advice Plymouth and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Citizens Advice Plymouth. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Citizens Advice Plymouth's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Citizens Advice Plymouth
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Citizens Advice Plymouth.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Citizens Advice Plymouth will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Citizens Advice Plymouth and how you would contribute to adapting HR strategies.
