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- Tasks: Help clients tackle debt and energy issues via phone and webchat.
- Company: Community-based charity in Plymouth focused on social justice.
- Benefits: Hybrid working model, supportive environment, and meaningful work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, active listening, and resilience are key.
- Other info: Join a passionate team dedicated to helping the community.
The predicted salary is between 28800 - 43200 £ per year.
A community-based charity in Plymouth is seeking dedicated individuals for the role of Telephone Debt Adviser. This position entails helping clients navigate debt and energy issues through phone and webchat communication. You will enjoy a hybrid working model after a probation period and contribute to social justice efforts.
Candidates are expected to demonstrate empathy, active listening, and resilience while effectively managing client interactions in a supportive environment.
Debt Solutions Advisor - Telephone & Webchat in Plymouth employer: Citizens Advice Plymouth
Contact Detail:
Citizens Advice Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Solutions Advisor - Telephone & Webchat in Plymouth
✨Tip Number 1
Practice your active listening skills before the interview. We want to show that you can really connect with clients and understand their needs, especially in a role like this where empathy is key.
✨Tip Number 2
Familiarise yourself with common debt and energy issues. We should be ready to discuss how we can help clients navigate these challenges during the interview, showing our commitment to social justice.
✨Tip Number 3
Prepare some questions for your interviewer about the hybrid working model and team dynamics. This shows that we’re not just interested in the job, but also in how we can thrive in the environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our community-focused team.
We think you need these skills to ace Debt Solutions Advisor - Telephone & Webchat in Plymouth
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with clients. Share examples of how you've supported others in tough situations, as this is key for a role like this.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Debt Solutions Advisor role. Show us that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Citizens Advice Plymouth
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've successfully supported someone in a difficult situation. This will demonstrate your ability to connect with clients and understand their needs.
✨Practice Active Listening
During the interview, make sure to actively listen to the questions being asked. Reflect back what you’ve heard to show that you’re engaged. This skill is crucial for a Debt Solutions Advisor, so showcasing it in your interview will set you apart.
✨Familiarise Yourself with Debt Issues
Brush up on common debt and energy issues that clients face. Being knowledgeable about these topics will not only help you answer questions confidently but also show your genuine interest in the role and the charity's mission.
✨Demonstrate Resilience
Working in debt advice can be challenging. Be ready to discuss how you've handled tough situations in the past and what strategies you use to stay positive and resilient. This will reassure the interviewers that you can handle the pressures of the job.
