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- Tasks: Provide personalised debt advice and support to clients over the phone.
- Company: Community support organisation dedicated to helping individuals in financial distress.
- Benefits: Hybrid working, supportive environment, and training opportunities.
- Other info: Join a passionate team committed to supporting vulnerable clients.
- Why this job: Make a real difference in people's lives by offering empathetic support.
- Qualifications: Strong communication skills and resilience in handling sensitive issues.
The predicted salary is between 30000 - 40000 £ per year.
A community support organization located in Harrogate is seeking a full-time Telephone Debt Adviser to provide personalized advice to clients facing debt challenges. The role requires strong empathetic communication and active listening skills, with a focus on tailoring advice to individual situations. Candidates must have resilience in dealing with sensitive issues while maintaining professionalism. This position offers a hybrid working arrangement after the initial training period and a commitment to supporting vulnerable clients.
Debt Adviser — Empathetic, FCA‐Regulated Support in Harrogate employer: Citizens Advice Plymouth
Contact Detail:
Citizens Advice Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser — Empathetic, FCA‐Regulated Support in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Debt Adviser role.
✨Tip Number 2
Practice your empathetic communication skills. Role-play with friends or family to get comfortable with active listening and tailoring your responses. This will help you shine in interviews!
✨Tip Number 3
Research the organisation thoroughly. Understand their values and mission, especially around supporting vulnerable clients. This knowledge will help you connect during interviews and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Debt Adviser — Empathetic, FCA‐Regulated Support in Harrogate
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic communication skills. We want to see how you connect with clients and understand their unique situations, so share examples that showcase your ability to listen and provide tailored advice.
Be Professional Yet Personal: While professionalism is key, don’t be afraid to let your personality shine through. We appreciate candidates who can balance a professional tone with a warm, approachable style. This will help us see how you might interact with our clients.
Tailor Your Application: Make sure to customise your application for the Debt Adviser role. We’re looking for specific experiences that relate to debt advice and support for vulnerable clients. Use the job description as a guide to align your skills and experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so don’t hesitate!
How to prepare for a job interview at Citizens Advice Plymouth
✨Show Your Empathy
During the interview, demonstrate your empathetic communication skills. Share examples of how you've helped clients in difficult situations, focusing on your ability to listen actively and tailor your advice to their unique circumstances.
✨Prepare for Sensitive Topics
Expect to discuss sensitive issues related to debt. Prepare yourself by thinking about how you would handle various scenarios. This will show the interviewer that you can maintain professionalism while dealing with challenging conversations.
✨Research the Organisation
Familiarise yourself with the community support organisation's mission and values. Understanding their approach to supporting vulnerable clients will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Practice Resilience
Think about times when you've faced challenges in a professional setting. Be ready to discuss how you managed stress and maintained a positive attitude, as resilience is key in this role when dealing with clients' financial difficulties.