At a Glance
- Tasks: Support clients with debt and energy issues through empathetic telephone advice.
- Company: Citizens Advice Plymouth, dedicated to helping the community.
- Benefits: Hybrid working model, competitive salary, and full training provided.
- Other info: Join a supportive team and grow your career in a meaningful role.
- Why this job: Make a real difference in people's lives by empowering them financially.
- Qualifications: Empathy and communication skills; no prior experience required.
The predicted salary is between 27128 - 29822 £ per year.
Citizens Advice Plymouth is hiring a Telephone Debt Adviser to support clients with debt and energy issues. This full-time role offers a hybrid working model after training, with a salary range of £27,128.40 to £29,822.
As a Telephone Debt Adviser, you'll listen empathetically and provide tailored advice to empower clients in overcoming financial challenges. Full training will be given initially on-site at Cobourg House, Plymouth, before shifting to a hybrid arrangement.
Empathetic Debt Adviser – Telephone & MaPS Hub (Hybrid) employer: Citizens Advice Plymouth
Citizens Advice Plymouth is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values empathy and collaboration, employees benefit from comprehensive training and the flexibility of a hybrid working model, allowing for a balanced work-life integration. Joining our team means being part of a mission-driven organisation dedicated to making a meaningful impact in the community while fostering personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Debt Adviser – Telephone & MaPS Hub (Hybrid)
✨Tip Number 1
Practice your listening skills! As a Telephone Debt Adviser, you'll need to show empathy and understanding. Try role-playing with a friend to get comfortable with responding to different client scenarios.
✨Tip Number 2
Familiarise yourself with common debt issues and solutions. The more you know, the better equipped you'll be to provide tailored advice. Check out resources on our website to brush up on your knowledge!
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your initial conversation, reach out to clients to see how they’re doing. This shows you care and can help build trust, which is crucial in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Empathetic Debt Adviser – Telephone & MaPS Hub (Hybrid)
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic skills. We want to see how you connect with clients and understand their financial struggles. Share examples that showcase your ability to listen and provide tailored advice.
Tailor Your Application:Don’t just send a generic application! We love it when candidates customise their CVs and cover letters to reflect the specific role of Telephone Debt Adviser. Mention your relevant experience and how it aligns with our mission at Citizens Advice Plymouth.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re the perfect fit for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citizens Advice Plymouth
✨Show Your Empathy
As a Telephone Debt Adviser, empathy is key. During the interview, demonstrate your ability to listen and understand clients' feelings. Share examples from your past experiences where you successfully supported someone through a tough time.
✨Know Your Stuff
Familiarise yourself with common debt and energy issues that clients face. Research Citizens Advice Plymouth and their approach to helping clients. This will show that you're genuinely interested in the role and ready to provide tailored advice.
✨Practice Active Listening
In a telephone role, active listening is crucial. During the interview, practice summarising what the interviewer says to show you’re engaged. This skill will be vital when advising clients, so it’s great to showcase it early on.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Think about how they support their advisers and what success looks like in this position.
