Telephone and Digital Adviser
“Just knowing you’ve helped to ease someone’s mind can be so fulfilling” is how our Telephone and Digital Adviser’s feel about their role.
They are a first point of contact for someone reaching out to us for help. You will be assessing what they may need, identifying what the issues are, helping them directly or drawing on specialist help from within our service. You will provide information and advice to clients over the telephone and via digital channels ensuring all quality monitoring requirements are met. At Citizens Advice Northumberland we offer free and confidential advice giving people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
As a result of additional funding, we are looking for someone who has a passion working with people, helping them through challenging situations with a willingness to train and learn on the job. Full training is provided that will lead to qualifications in Advice Quality Standards.
Employees Benefit From
- Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
- Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
- Full training appropriate to the role
- 36 days annual leave (including bank holidays) for full time employees
- Access to our Employee Assistance Programme
- NEFirst Credit Union payroll savings scheme
- Enrolment in the Company Pension Scheme
Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.
Vacancy Details
Job Title: Telephone and Digital Adviser
Salary: £25,090 – £27,550 pro rata depending on previous experience
Hours: Up to 37 hours a week.
Location: Ashington
Closing date: 9.00am Tuesday 06 October 2026
Interview date: Tuesday 13 October 2026
To Find Out More About The Role Contact E: recruitment@citizensadvicenorthumberland.org.uk
T: 01670 618008
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Telephone and Digital Adviser in Ashington employer: Citizens Advice Northumberland
Citizens Advice Northumberland is an exceptional employer dedicated to making a positive impact in local communities through high-quality advice services. With a strong focus on employee development, generous annual leave, and a supportive work culture, we empower our team members to grow professionally while contributing to meaningful change. Located in Ashington, we offer a flexible working environment and are proud to be a Disability Confident employer, ensuring inclusivity and support for all staff.
Contact Details:
Citizens Advice Northumberland Recruitment Team
