Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients manage debt and access benefits, making a real difference in their lives.
- Company: Join Citizens Advice North Hertfordshire, a trusted source of free advice for local residents.
- Benefits: Enjoy hybrid working, professional development, and a supportive work environment.
- Why this job: Empower vulnerable individuals while gaining valuable experience in financial advice and support.
- Qualifications: Knowledge of money advice and welfare rights; strong communication skills required.
- Other info: Full-time, 1-year fixed term contract with potential for extension based on funding.
Citizens Advice North Hertfordshire offers confidential advice online, over the phone, and in person, for free, to residents of North Herts. We provide essential support and guidance to people facing financial challenges, helping them navigate debt and benefits issues with confidence and dignity.
We are seeking a dedicated and knowledgeable Debt and Benefits Specialist Adviser to join our team. In this role, you will provide expert advice and support to clients, helping them manage their financial situations and access the benefits they are entitled to. Your work will directly impact the lives of vulnerable individuals and families, empowering them to achieve financial stability.
Key Responsibilities:- Provide advice up to casework level on debt management, financial capability and welfare benefits, ensuring that the work conforms to required quality standards.
- Research and apply debt strategy, options and implications, so that clients can make informed decisions.
- Act for clients where necessary or make appropriate referrals.
- Maintain accurate and confidential client records.
- Keep up to date with relevant legislation and policy changes.
- Meet project targets, keeping accurate data for statistical and reporting purposes.
- Ensure all work conforms to our systems and procedures.
- Knowledge in all areas of money advice, financial capability and welfare rights.
- Strong understanding of UK welfare benefits system and debt solutions.
- Excellent communication and interpersonal skills.
- Good practical knowledge of IT systems for case recording, internet/emails, and online resources.
- Ability to understand statistics and check accuracy of calculations.
- Ability to work independently and as part of a team.
- Certified DRO Intermediary is desirable.
- A supportive and inclusive work environment.
- Access to our Employee Assistance Programme and wellbeing offering.
- Opportunities for professional development and training.
- Flexible working arrangements to promote work-life balance.
- The chance to make a meaningful impact in the community.
If you click apply you will be asked for your contact details and we will be in touch to submit with a full job pack.
Debt and Benefits Specialist Adviser employer: Citizens Advice North Hertfordshire
Contact Detail:
Citizens Advice North Hertfordshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt and Benefits Specialist Adviser
✨Tip Number 1
Familiarise yourself with the latest UK welfare benefits and debt management strategies. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals in the financial advice sector. Attend local workshops or online webinars related to debt and benefits advice, as these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific client situations, as this will showcase your problem-solving skills and practical knowledge.
✨Tip Number 4
Research Citizens Advice North Hertfordshire's recent projects and initiatives. Being able to discuss their work and how you can contribute will show your genuine interest in the role and the organisation.
We think you need these skills to ace Debt and Benefits Specialist Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Debt and Benefits Specialist Adviser position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in debt management, financial advice, or welfare rights. Use specific examples to demonstrate your knowledge and skills in these areas.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Consider including examples of how you've successfully communicated with clients or colleagues in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you are specifically interested in working for Citizens Advice North Hertfordshire. Mention how your values align with their mission to support vulnerable individuals and families.
How to prepare for a job interview at Citizens Advice North Hertfordshire
✨Showcase Your Knowledge
Make sure to demonstrate your understanding of the UK welfare benefits system and debt solutions during the interview. Prepare specific examples of how you've helped clients in similar situations, as this will highlight your expertise and suitability for the role.
✨Communicate Clearly
Excellent communication skills are crucial for a Debt and Benefits Specialist Adviser. Practice articulating complex information in a simple manner, as you will need to explain financial concepts to clients who may not have a strong understanding of them.
✨Stay Updated on Legislation
Familiarise yourself with recent changes in legislation and policy related to debt management and welfare benefits. Being able to discuss these updates will show your commitment to providing accurate and relevant advice to clients.
✨Demonstrate Teamwork and Independence
Prepare to discuss examples of how you've successfully worked both independently and as part of a team. This role requires a balance of self-sufficiency and collaboration, so showcasing your ability to thrive in both environments will be beneficial.
