Digital Inclusion Worker
Company: Citizens Advice North East Derbyshire
Salary: £25,877 to £28,664 a year
Hours: Full-time
Location: East Midlands
Working pattern: Field-based
Job type: Permanent
Posting date: 6 Nov 2026
Closing date: 18 Nov 2026
Summary
We have an exciting opportunity for someone to join our expanding team in a brand-new role, created to support hard to reach members of the community to access services provided by HM Courts and Tribunal Service (HMCTS). This role focuses on the provision of support to complete court forms by offering remote telephone support or face to face guidance in community venues across the East Midlands.
The role will involve:
Delivering guidance and support to complete online court forms in order to enable digitally excluded and hard to reach members of the community access to justice.
Raising awareness and promoting the project across the East Midlands to reach those most in need.
Working in partnership with local voluntary, community, and statutory organisations to improve digital access and support.
Due to the nature of the role, the successful candidate will be home-based with the requirement for travel across their particular area to provide in person support at community venues. While you will be part of a supportive team, you must also be comfortable working independently. Experience in engaging with a range of stakeholders to promote services is highly desirable.
This is an excellent opportunity to make a real impact by helping individuals build confidence and independence in an increasingly digital world whilst ensuring that people are able to access the justice system.
We are looking to recruit three digital inclusion workers to cover the East Midlands and particularly invite applicants from Lincolnshire, Leicestershire and Northamptonshire. Please specify which area you would prefer when completing the application form.
Please see our Job Pack by visiting https://citizensadvicened.org.uk/2026/11/06/digital-inclusion-worker/
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Digital Inclusion Worker employer: Citizens Advice North East Derbyshire
Citizens Advice North East Derbyshire is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee development, you will receive comprehensive training and ongoing support to enhance your skills while working in a collaborative and inclusive environment. Located in Clay Cross, this role offers the unique opportunity to engage with diverse clients across North East Derbyshire and Bolsover, all while contributing to vital services during challenging times.
Contact Details:
Citizens Advice North East Derbyshire Recruitment Team
