At a Glance
- Tasks: Lead and develop Citizens Advice services in Kings Lynn, ensuring high-quality support for the community.
- Company: Join a values-driven organisation dedicated to providing free, impartial advice.
- Benefits: Enjoy a competitive salary, generous annual leave, and a pension contribution.
- Other info: Dynamic role with opportunities for professional development and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing people and strong communication skills are essential.
The predicted salary is between 30960 - 30960 £ per year.
Locality Manager West Norfolk based in Kings Lynn.
Job Type: Permanent
Salary: £30,960 per annum
Hours: 37 hours per week
Location: West Norfolk based in Kings Lynn
Pension: 4.5% employer contribution
Annual Leave: 25 days plus bank holidays
The role:
As Locality Manager, you will lead and develop Citizens Advice services across the Kings Lynn area, including managing local offices and outreach provision. You will ensure people receive timely, high-quality advice, while supporting staff and volunteers to deliver services that respond to local need. This is a varied leadership role combining service management, people development and community engagement, with a clear focus on quality, outcomes and accessibility.
Key responsibilities:
- Lead the day-to-day delivery of advice services across Kings Lynn offices and outreach locations
- Support, supervise and develop staff and volunteers, including recruitment, training and performance reviews
- Ensure advice quality through case checking, quality assurance and adherence to Citizens Advice standards
- Record outcomes accurately and contribute to reporting for funders and stakeholders
- Manage referrals, safeguarding concerns and risk appropriately
- Develop and maintain effective relationships with local partners and community organisations
- Oversee office facilities, health and safety, data protection and safeguarding responsibilities
- Contribute to service development, helping extend access and reach within the local community
About you:
You are values-driven, organised and confident in leading others, with a strong commitment to improving outcomes for people facing disadvantage. You are motivated by helping ensure everyone can access free, confidential, impartial and independent advice. You will bring a collaborative and inclusive leadership style, bringing positive relationships with staff, volunteers and partners.
You will have strong communication, organisational and digital skills, and the ability to balance competing priorities while maintaining high standards of service delivery.
Essential Skills:
- Experience managing or supporting people including staff and/or volunteers
- Strong communication skills with the ability to build trusted, professional relationships with colleagues, partners and clients
- A good understanding of equality, diversity and inclusion and how this applies within advice services
- Ability to monitor service quality, manage risk and deliver against agreed outcomes and targets
- Confident IT skills and experience using digital systems for case recording and reporting
- Commitment to continuous professional development and maintaining high professional standards
Desirable:
- Experience working in advice services or as an accredited adviser
- Knowledge of key advice areas such as welfare benefits, debt, housing or employment
- Experience supporting, coordinating or supervising volunteers
- Understanding of safeguarding and responsibilities and referral pathways within advice or support services
Closing date for application is Sunday 21st June 2026. Interviews will be held on Monday 29th June 2026.
Locality Manager in Norwich employer: Citizens Advice Norfolk
As a Locality Manager with Citizens Advice in Kings Lynn, you will be part of a dedicated team committed to making a real difference in the community. The organisation fosters a supportive work culture that values collaboration and inclusivity, offering opportunities for professional growth through training and development. With a competitive salary, generous annual leave, and a strong pension contribution, this role not only provides meaningful work but also ensures a healthy work-life balance in a vibrant local setting.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and skills effectively when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Locality Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Locality Manager role. Highlight your experience in managing teams and delivering quality services, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Style:In your application, let us know about your leadership style and how you support staff and volunteers. We value collaboration and inclusivity, so share examples that demonstrate your ability to build positive relationships and develop others.
Highlight Relevant Experience:Don’t forget to mention any relevant experience in advice services or working with community organisations. This will help us understand how you can contribute to our mission of providing high-quality advice to those in need.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your CV and any additional information. Plus, it ensures you’re following the correct process, which we really appreciate.
How to prepare for a job interview at Citizens Advice Norfolk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Locality Manager. Familiarise yourself with Citizens Advice services and how they operate in Kings Lynn. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and developing teams. Think about specific situations where you've supported staff or volunteers, and be ready to discuss how you foster collaboration and inclusivity in your leadership style.
✨Demonstrate Your Commitment to Quality
Be prepared to talk about how you ensure high-quality service delivery. Discuss your approach to monitoring service quality, managing risks, and adhering to standards. This shows that you take the role seriously and are committed to continuous improvement.
✨Engage with Community Insights
Research local community needs and think about how you can contribute to extending access to advice services. Bring ideas to the table during your interview about potential partnerships or outreach strategies that could benefit the Kings Lynn area.
