At a Glance
- Tasks: Provide free, impartial advice to help clients navigate challenges and improve their wellbeing.
- Company: Join Norfolk Citizens Advice, a supportive team making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, flexible working, and ongoing training opportunities.
- Other info: Full training provided, with opportunities for career growth and personal development.
- Why this job: Make a positive impact every day while developing your skills in a meaningful role.
- Qualifications: Experience in client-facing roles and strong digital skills are essential.
The predicted salary is between 25114 - 25114 £ per year.
Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you'll support people facing a wide range of issues, including benefits, housing and related concerns, helping them understand their options and achieve positive outcomes.
You’ll deliver high-quality, impartial advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards. The role focuses on supporting tenants and clients to understand their options, improve their wellbeing and achieve positive outcomes.
Key areas of responsibility
- Provide high-quality, client-centered advice in line with Citizens Advice values and principles
- Support tenants with practical advice and wellbeing-focused solutions
- Use effective listening and questioning to understand client circumstances
- Help clients achieve positive outcomes and take informed next steps
- Deliver advice in line with the Advice Quality Standard (AQS)
- Maintain accurate, timely and confidential case records on all systems
- Manage workload effectively and meet agreed targets and priorities and service standards
- Respond appropriately to internal and external referrals
- Carry out home visits where required, in line with service needs and Lone Working procedures
- Provide office cover at other local Citizens Advice services when required
- Support volunteers and colleagues when needed (full training and guidance will be provided)
Person Specification
- Experience in client-facing, advice, support or administrative role
- Proficient digital and technical capability, including confidence using Microsoft 365, CRM/case management systems, governance platforms, and digital collaboration tools.
- Professional, clear and confident telephone manners
- Strong organisational and time-management skills, with the ability to balance multiple responsibilities
- Full driving license and access to a car (essential)
Benefits of working with us
- 25 days annual leave plus bank holidays (2 days to be taken before the August bank holiday and 3 days between Christmas and New Year- pro rata if part time roles)
- Time to rest, recharge and maintain a healthy work-life balance.
- Pension scheme
- Employee Assistance Programme - Free, confidential support for your wellbeing, whenever you need it.
- Flexible working options where possible
- Ongoing training and development opportunities
Make a difference every day by joining an organisation where your work has real impact, helping people find their way through challenging moments and being part of a team doing work that truly matters to the people we serve.
Adviser in Norwich employer: Citizens Advice Norfolk
Norfolk Citizens Advice is an exceptional employer that prioritises the wellbeing of its staff while making a meaningful impact in the community. With a strong commitment to employee development, flexible working options, and a supportive work culture, you will have the opportunity to grow professionally while helping clients navigate their challenges. Join us in Saffron Housing Trust, where your contributions truly matter and you can enjoy a healthy work-life balance with generous leave and comprehensive support.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating how your experience aligns with the role of an Adviser and how you can make a positive impact.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for, the dates, and any follow-up actions. This will help you manage your time effectively and ensure you don’t miss any opportunities to connect with potential employers.
We think you need these skills to ace Adviser in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Adviser, so highlight relevant client-facing experience and your ability to provide high-quality advice.
Showcase Your Communication Skills:Since you'll be delivering advice primarily via telephone and digital channels, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your written application, and don’t forget to mention any experience you have in using digital tools effectively.
Highlight Your Organisational Skills:As an Adviser, managing multiple responsibilities is key. In your application, share examples of how you've successfully balanced various tasks in previous roles. This will show us that you can meet agreed targets and service standards while maintaining a high level of client care.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know Your Stuff
Familiarise yourself with the Citizens Advice values and principles. Understand the key areas of responsibility for the Adviser role, especially around client-centred advice and wellbeing-focused solutions. This will help you demonstrate your alignment with their mission during the interview.
✨Practice Active Listening
Since effective listening is crucial in this role, practice active listening techniques before your interview. This means not just hearing but understanding and responding thoughtfully to questions. You might even want to role-play with a friend to get comfortable with this skill.
✨Showcase Your Digital Skills
Be ready to discuss your proficiency with digital tools like Microsoft 365 and CRM systems. Prepare examples of how you've used these tools in previous roles to manage workloads or improve client interactions. This will show that you're tech-savvy and ready to hit the ground running.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
