At a Glance
- Tasks: Lead and develop Citizens Advice services in Kings Lynn, ensuring high-quality support.
- Company: Join a respected organisation dedicated to community support and empowerment.
- Benefits: Competitive salary, generous annual leave, and pension contributions.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in service management and a passion for community engagement.
The predicted salary is between 30960 - 30960 £ per year.
West Norfolk based in Kings Lynn
Job Type: Permanent
Salary: £30,960 per annum
Hours: 37 hours per week
Location: West Norfolk based in Kings Lynn
Pension: 4.5% employer contribution
Annual Leave: 25 days plus bank holidays
The role
As Locality Manager, you will lead and develop Citizens Advice services across the Kings Lynn area, including managing local offices and outreach provision. You will ensure people receive timely, high-quality advice, while supporting staff and volunteers to deliver services that respond to local need. This is a varied leadership role combining service management, people development and community engagement, with a clear focus on quality, outcomes and accessibility.
Key responsibilities
- Lead the day-to-day delivery of advice services across Kings Lynn offices and outreach locations
- Support, supervise and develop staff and volunteers, including recruitment, training and performance reviews
- Ensure advice quality through case checking, quality assurance and adherence to Citizens Advice standards
- Record outcomes accurately and contribute to reporting for funders and stakeholders
- Manage referrals, safeguarding concerns and risk appropriately
Locality Manager in Norfolk employer: Citizens Advice Norfolk
As a Locality Manager with Citizens Advice in Kings Lynn, you will be part of a dedicated team committed to making a real difference in the community. Our supportive work culture fosters professional growth through training and development opportunities, while our competitive benefits package, including a generous pension scheme and annual leave, ensures a rewarding work-life balance. Join us in delivering high-quality advice services that empower individuals and strengthen local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the Citizens Advice sector or related fields. Attend local events or workshops in Kings Lynn to meet potential colleagues and learn more about the community needs.
✨Tip Number 2
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams or projects. We want to see how you can inspire and develop staff and volunteers.
✨Tip Number 3
Research is key! Familiarise yourself with the local issues in Kings Lynn and how Citizens Advice addresses them. This will help you demonstrate your commitment to the role and the community during your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Locality Manager in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in service management and people development, as these are key aspects of the job. We want to see how your skills align with our mission at Citizens Advice.
Showcase Your Leadership Skills:In your application, emphasise any previous leadership roles you've held. Talk about how you've supported and developed teams, as well as your approach to community engagement. We’re looking for someone who can inspire and lead effectively!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where appropriate to make your achievements stand out. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Locality Manager. Familiarise yourself with Citizens Advice services and how they operate in Kings Lynn. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Locality Manager, you'll be leading teams and managing volunteers. Prepare examples from your past experiences where you've successfully led a team or developed staff. Highlight your approach to supervision and how you ensure quality service delivery.
✨Engage with Community Needs
Demonstrate your understanding of the local community in Kings Lynn. Be ready to discuss how you would engage with residents and adapt services to meet their needs. Showing that you care about the community will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, challenges, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
