At a Glance
- Tasks: Provide free, impartial advice to help clients navigate benefits and housing issues.
- Company: Norfolk Citizens Advice, dedicated to supporting the community with expert guidance.
- Benefits: Flexible working hours, training opportunities, and a chance to make a real difference.
- Other info: Join a supportive team focused on positive outcomes for clients.
- Why this job: Empower individuals to improve their lives and wellbeing through meaningful support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you'll support people facing a wide range of issues, including benefits, housing and related concerns, helping them understand their options and achieve positive outcomes. You'll deliver high-quality, impartial advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards. The role focuses on supporting tenants and clients to understand their options, improve their wellbeing and achieve positive outcomes.
Key areas of responsibility:
- Provide high-quality, client-centered advice in line with Citizens Advice values and principles
- Support tenants with practical advice and wellbeing-focused solutions
- Use effective listening and questioning to understand client circumstances
- Help clients achieve positive outcomes and take informed next steps
- Deliver advice in line with the Advice Quality Standard (AQS)
- Maintain accurate, timely and confidential case records on all systems
- Manage workload effectively and meet agreed targets and priorities and service standards
- Respond appropriately to internal and external referrals
- Carry out home visits where required, in line with service needs and Lone Working procedures
Adviser in Norfolk employer: Citizens Advice Norfolk
Norfolk Citizens Advice is an exceptional employer dedicated to making a positive impact in the community by providing free, impartial advice. With a strong commitment to employee development and a supportive work culture, staff are encouraged to grow their skills while helping clients navigate complex issues. The organisation values work-life balance and offers flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Norfolk
✨Tip Number 1
Get to know the organisation! Research Norfolk Citizens Advice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As an Adviser, effective communication is key. Try role-playing with a friend or family member to hone your ability to ask the right questions and respond empathetically to different scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past where you've helped someone navigate a tough situation. Be ready to share these stories during interviews to demonstrate your capability in delivering high-quality advice.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to get noticed and land that Adviser role!
We think you need these skills to ace Adviser in Norfolk
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us see your enthusiasm for providing support and advice. Share any relevant experiences that highlight your commitment to helping people navigate their challenges.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to align your skills and experiences with the specific requirements of the Adviser role. This shows us you’ve done your homework and are genuinely interested.
Proofread Before You Submit:Typos and errors can distract from your message. Give your application a thorough read-through or ask a friend to check it out. We want to see your best work, so make sure it’s polished before hitting send!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know Your Stuff
Make sure you understand the role of an Adviser and the values of Citizens Advice. Familiarise yourself with common issues clients face, like benefits and housing concerns. This will help you demonstrate your knowledge and show that you're genuinely interested in helping people.
✨Practice Active Listening
During the interview, showcase your listening skills. Practice responding to questions by summarising what you've heard and asking clarifying questions. This will not only highlight your communication skills but also reflect how you would interact with clients.
✨Showcase Your Empathy
As an Adviser, you'll need to connect with clients on a personal level. Prepare examples from your past experiences where you've helped someone through a tough situation. This will illustrate your ability to provide client-centred advice and support their wellbeing.
✨Be Organised and Timely
Demonstrate your ability to manage workloads effectively by discussing how you prioritise tasks and meet deadlines. Bring up any relevant experience where you successfully handled multiple responsibilities, as this aligns with the role's requirements for maintaining accurate case records and meeting service standards.
