At a Glance
- Tasks: Provide free, impartial advice to help clients navigate challenges and improve their wellbeing.
- Company: Join Norfolk Citizens Advice, a supportive organisation making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, flexible working, and ongoing training opportunities.
- Other info: Permanent position with excellent career growth and a supportive team environment.
- Why this job: Make a positive impact daily while developing your skills in a meaningful role.
- Qualifications: Experience in client-facing roles and strong digital skills are essential.
Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you’ll support people facing a wide range of issues, including benefits, housing and related concerns, helping them understand their options and achieve positive outcomes. You’ll deliver high-quality, impartial advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards.
The role focuses on supporting tenants and clients to understand their options, improve their wellbeing and achieve positive outcomes.
Key areas of responsibility
- Provide high-quality, client-centered advice in line with Citizens Advice values and principles
- Support tenants with practical advice and wellbeing-focused solutions
- Use effective listening and questioning to understand client circumstances
- Help clients achieve positive outcomes and take informed next steps
- Deliver advice in line with the Advice Quality Standard (AQS)
- Maintain accurate, timely and confidential case records on all systems
- Manage workload effectively and meet agreed targets and priorities and service standards
- Respond appropriately to internal and external referrals
- Carry out home visits where required, in line with service needs and Lone Working procedures
- Provide office cover at other local Citizens Advice services when required
- Support volunteers and colleagues when needed (full training and guidance will be provided)
Person Specification
Essential skills & experience
- Experience in client-facing, advice, support or administrative role
- Proficient digital and technical capability, including confidence using Microsoft 365, CRM/case management systems, governance platforms, and digital collaboration tools
- Professional, clear and confident telephone manners
- Strong organisational and time-management skills, with the ability to balance multiple responsibilities
- Full driving license and access to a car (essential)
Key Details
- Location: Saffron Housing Trust, Long Stratton, Norwich, NR15 2XP travelling to other sites as required
- Hours: 37 hours per week
- Salary: FTE salary £25,114 per annum
- Contract Type: This is a permanent role. Funding is currently secured for 12 months and will be reviewed thereafter
- Reports to: The Locality Manager
Benefits of working with us
- 25 days annual leave plus bank holidays (2 days to be taken before the August bank holiday and 3 days between Christmas and New Year- pro rata if part time roles)
- Time to rest, recharge and maintain a healthy work-life balance
- Pension scheme - Supporting your future while you support others
- Employee Assistance Programme - Free, confidential support for your wellbeing, whenever you need it
- Flexible working options where possible
- Ongoing training and development opportunities
- Make a difference every day - Join an organisation where your work has real impact
Closing Date: Friday 5th June 2026
Interview Date: Friday, 12th June 2026
If you require adjustments at any stage of the recruitment process, please let us know.
Adviser in Long Stratton employer: Citizens Advice Norfolk
Norfolk Citizens Advice is an exceptional employer that prioritises the wellbeing of its staff while making a meaningful impact in the community. With a strong commitment to employee development, flexible working options, and a supportive work culture, you will have the opportunity to grow professionally while helping clients navigate their challenges. Join us in Saffron Housing Trust, where your contributions truly matter and you can enjoy a healthy work-life balance with generous leave and a comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Long Stratton
✨Tip Number 1
Get to know the organisation! Research Norfolk Citizens Advice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As an Adviser, you'll need to understand clients' circumstances deeply. Role-play with a friend or family member to hone your questioning techniques and ensure you can provide the best advice possible.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with Microsoft 365 and any CRM systems you might encounter. Being confident with technology will set you apart and show you're prepared for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Norfolk Citizens Advice.
We think you need these skills to ace Adviser in Long Stratton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Adviser role. We want to see how you can support clients effectively, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since you'll be delivering advice primarily via phone and email, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and professional language, and don’t forget to show your friendly side!
Highlight Your Organisational Skills:The role requires balancing multiple responsibilities, so make sure to mention any experience you have in managing workloads or prioritising tasks. We love seeing candidates who can juggle their time effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know Your Stuff
Familiarise yourself with the key issues that clients face, such as benefits and housing concerns. Understanding these topics will help you provide relevant examples during the interview, showcasing your ability to deliver high-quality, client-centred advice.
✨Showcase Your Listening Skills
Effective listening is crucial for an Adviser role. Prepare to demonstrate your active listening skills by discussing how you've successfully understood and addressed client needs in past experiences. This will highlight your ability to support clients in achieving positive outcomes.
✨Be Tech-Savvy
Since the role requires proficiency in digital tools like Microsoft 365 and CRM systems, brush up on your technical skills. Be ready to discuss your experience with these platforms and how you've used them to manage client cases effectively.
✨Emphasise Teamwork
Collaboration is key in this role, so think of examples where you've supported colleagues or worked as part of a team. Highlighting your ability to work well with others will show that you're a great fit for the supportive environment at Citizens Advice.
