At a Glance
- Tasks: Lead and develop Citizens Advice services in King’s Lynn, ensuring high-quality support for the community.
- Company: Join a values-driven organisation dedicated to providing free, impartial advice.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a pension contribution.
- Other info: Dynamic role with opportunities for professional development and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing people and strong communication skills are essential.
Locality Manager – West Norfolk based in King’s Lynn
Job Type: Permanent
Salary: £30,960 per annum
Hours: 37 hours per week
Location: West Norfolk based in King’s Lynn
Pension: 4.5% employer contribution
Annual Leave: 25 days plus bank holidays
The role
As Locality Manager, you will lead and develop Citizens Advice services across the King’s Lynn area, including managing local offices and outreach provision. You will ensure people receive timely, high-quality advice, while supporting staff and volunteers to deliver services that respond to local need.
This is a varied leadership role combining service management, people development and community engagement, with a clear focus on quality, outcomes and accessibility.
Key responsibilities
- Lead the day-to-day delivery of advice services across King’s Lynn offices and outreach locations
- Support, supervise and develop staff and volunteers, including recruitment, training and performance reviews
- Ensure advice quality through case checking, quality assurance and adherence to Citizens Advice standards
- Record outcomes accurately and contribute to reporting for funders and stakeholders
- Manage referrals, safeguarding concerns and risk appropriately
- Develop and maintain effective relationships with local partners and community organisations
- Oversee office facilities, health and safety, data protection and safeguarding responsibilities
- Contribute to service development, helping extend access and reach within the local community
About you
You are values-driven, organised and confident in leading others, with a strong commitment to improving outcomes for people facing disadvantage. You are motivated by helping ensure everyone can access free, confidential, impartial and independent advice.
You will bring a collaborative and inclusive leadership style, bringing positive relationships with staff, volunteers and partners. You will have strong communication, organisational and digital skills, and the ability to balance competing priorities while maintaining high standards of service delivery.
Essential Skills:
- Experience managing or supporting people including staff and/or volunteers
- Strong communication skills with the ability to build trusted, professional relationships with colleagues, partners and clients
- A good understanding of equality, diversity and inclusion and how this applies within advice services
- Ability to monitor service quality, manage risk and deliver against agreed outcomes and targets
- Confident IT skills and experience using digital systems for case recording and reporting
- Commitment to continuous professional development and maintaining high professional standards
Desirable:
- Experience working in advice services or as an accredited adviser
- Knowledge of key advice areas such as welfare benefits, debt, housing or employment
- Experience supporting, coordinating or supervising volunteers
- Understanding of safeguarding and responsibilities and referral pathways within advice or support services
Closing date for application is Sunday 21st June 2026. Interviews will be held on Monday 29th June 2026.
Locality Manager employer: Citizens Advice Norfolk
As a Locality Manager with Citizens Advice in King’s Lynn, you will be part of a dedicated team committed to making a real difference in the community. The organisation fosters a supportive work culture that values collaboration and inclusivity, offering opportunities for professional growth through training and development. With a competitive salary, generous annual leave, and a strong pension contribution, Citizens Advice is an excellent employer for those passionate about delivering high-quality advice services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with organisations related to Citizens Advice. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how you can contribute as a Locality Manager. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've supported and developed teams in the past. Highlight your ability to manage competing priorities while maintaining high service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Locality Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Locality Manager role. We want to see how you can lead and develop services in King’s Lynn, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Style:We’re looking for someone with a collaborative and inclusive leadership style. Use your application to share examples of how you've successfully supported and developed staff or volunteers in the past. This will help us see how you fit into our values.
Highlight Your Communication Skills:Strong communication is key for this role. In your application, give us a glimpse of how you build trusted relationships with colleagues and clients. Share specific instances where your communication made a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Locality Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know Your Stuff
Make sure you understand the role of a Locality Manager inside out. Familiarise yourself with Citizens Advice services, especially in King’s Lynn. Brush up on key advice areas like welfare benefits and housing, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and developing staff and volunteers. Think about times when you've successfully led a team or improved service delivery. This is your chance to demonstrate your collaborative and inclusive leadership style!
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since strong communication skills are essential for this role, consider doing mock interviews with friends or family. Focus on building trust and professional relationships, as this will resonate well with the interviewers.
✨Be Ready to Discuss Quality Assurance
Understand how to monitor service quality and manage risks effectively. Be prepared to discuss your approach to ensuring high standards of service delivery and how you would contribute to continuous professional development within the team.
