At a Glance
- Tasks: Lead and develop Citizens Advice services in Kings Lynn, ensuring high-quality support for the community.
- Company: Join a values-driven organisation dedicated to providing free, impartial advice.
- Benefits: Competitive salary, 25 days annual leave, pension contribution, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in managing people, strong communication skills, and a commitment to equality and inclusion.
The predicted salary is between 30960 - 30960 £ per year.
Job Type: Permanent
Salary: £30,960 per annum
Hours: 37 hours per week
Location: West Norfolk based in Kings Lynn
Pension: 4.5% employer contribution
Annual Leave: 25 days plus bank holidays
The role
As Locality Manager, you will lead and develop Citizens Advice services across the Kings Lynn area, including managing local offices and outreach provision. You will ensure people receive timely, high-quality advice, while supporting staff and volunteers to deliver services that respond to local need. This is a varied leadership role combining service management, people development and community engagement, with a clear focus on quality, outcomes and accessibility.
Key responsibilities
- Lead the day-to-day delivery of advice services across Kings Lynn offices and outreach locations
- Support, supervise and develop staff and volunteers, including recruitment, training and performance reviews
- Ensure advice quality through case checking, quality assurance and adherence to Citizens Advice standards
- Record outcomes accurately and contribute to reporting for funders and stakeholders
- Manage referrals, safeguarding concerns and risk appropriately
- Develop and maintain effective relationships with local partners and community organisations
- Oversee office facilities, health and safety, data protection and safeguarding responsibilities
- Contribute to service development, helping extend access and reach within the local community
About you
You are values-driven, organised and confident in leading others, with a strong commitment to improving outcomes for people facing disadvantage. You are motivated by helping ensure everyone can access free, confidential, impartial and independent advice. You will bring a collaborative and inclusive leadership style, bringing positive relationships with staff, volunteers and partners. You will have strong communication, organisational and digital skills, and the ability to balance competing priorities while maintaining high standards of service delivery.
Essential Skills:
- Experience managing or supporting people including staff and/or volunteers
- Strong communication skills with the ability to build trusted, professional relationships with colleagues, partners and clients
- A good understanding of equality, diversity and inclusion and how this applies within advice services
- Ability to monitor service quality, manage risk and deliver against agreed outcomes and targets
- Confident IT skills and experience using digital systems for case recording and reporting
- Commitment to continuous professional development and maintaining high professional standards
Desirable:
- Experience working in advice services or as an accredited adviser
- Knowledge of key advice areas such as welfare benefits, debt, housing or employment
- Experience supporting, coordinating or supervising volunteers
- Understanding of safeguarding and responsibilities and referral pathways within advice or support services
Closing date for application is Sunday 21st June 2026. Interviews will be held on Monday 29th June 2026.
Locality Manager in King's Lynn employer: Citizens Advice Norfolk
As a Locality Manager with Citizens Advice in Kings Lynn, you will join a dedicated team committed to making a real difference in the community. The organisation fosters a supportive work culture that prioritises employee development, offering opportunities for training and professional growth while ensuring a healthy work-life balance with generous annual leave and pension contributions. With a focus on collaboration and inclusivity, you will lead a passionate group of staff and volunteers, all working towards providing high-quality advice services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with organisations related to Citizens Advice. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of providing high-quality advice. Show them you're not just a fit for the role, but for their team culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership style and how you've supported staff and volunteers in the past—this is key for a Locality Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s make a difference together!
We think you need these skills to ace Locality Manager in King's Lynn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in managing teams and delivering quality services, as this is key for us at StudySmarter.
Showcase Your Leadership Skills:We want to see how you lead and develop others! Share specific examples of how you've supported staff or volunteers in previous roles, as this will resonate with our values.
Demonstrate Your Commitment to Community:Since this role is all about community engagement, let us know how you've built relationships with local partners or organisations. This shows you're not just about the job, but about making a real difference.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Locality Manager. Familiarise yourself with Citizens Advice services and how they operate in Kings Lynn. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership style and how you've successfully managed teams or volunteers in the past. Highlight your ability to develop others and maintain high service standards, as this is crucial for the role.
✨Emphasise Communication and Relationships
Be ready to discuss how you build trusted relationships with colleagues, partners, and clients. Share specific instances where your strong communication skills have led to positive outcomes, especially in community engagement.
✨Understand Quality Assurance
Familiarise yourself with quality assurance processes and how they apply to advice services. Be prepared to discuss how you would ensure advice quality and manage risks, as these are key aspects of the Locality Manager role.
