At a Glance
- Tasks: Create and deliver engaging communications to inspire diverse audiences across Norfolk.
- Company: Join a compassionate team at Norfolk Citizens Advice, making a positive difference.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and hybrid working options.
- Other info: Dynamic role with opportunities for creativity and professional growth.
- Why this job: Make an impact through storytelling and support vital fundraising initiatives.
- Qualifications: Strong digital skills and confident communication abilities are essential.
Location: Norfolk (with travel across the county).
Hybrid working from one of our locations and from home available by agreement.
Contract Type: Permanent
Salary: £33,000 per annum
Hours: Full time – 37 hours per week
Annual Leave: 25 days plus bank holidays (including two days in August and three days between Christmas and New Year for office closure)
About Us
At Norfolk Citizens Advice, we put people at the heart of everything we do. Our team is driven by compassion, integrity, and a commitment to making a positive difference across Norfolk. We’re proud of our reputation for delivering free, high-quality, accessible advice and support to those in need—and even prouder of the dedicated people who make it happen.
The Role
We’re looking for a dynamic Communications and Engagement Officer to help create and deliver our communications, branding, and stakeholder engagement. You’ll be a natural communicator who can inspire and connect with diverse audiences—from local residents to business leaders. Your work will help tell our story, amplify our impact, and support key fundraising initiatives.
You’ll be working with our Director of Partnerships and Philanthropy helping to shape and communicate our major projects, events, and campaigns. This is a varied and rewarding role where your ideas and initiative will be valued.
Key Responsibilities
- Delivering clear, compelling communications that reflect our values and impact.
- Internal communications: Lead on internal communications, including newsletters, to share key updates and ensure timely engaging and consistent messaging across the organisation.
- Support Locality Managers to develop accessible promotional materials that raise awareness and support service delivery.
- Manage digital channels and create engaging social media content.
- Maintain a 12-month engagement diary content calendar and oversee branded materials.
- Act as a key contact for media and stakeholder enquiries.
- Support fundraising initiatives, including the Patrons’ Club and business supporter network.
- Organise major events such as the AGM and staff conferences.
- Produce impactful case studies and data to support reporting.
About You
Essential:
- Excellent digital and social media skills.
- Confident communicator with presentation experience.
- Able to work independently and as part of a remote team.
- Comfortable working with senior stakeholders.
Desirable:
- Experience in charity, public sector, or commercial communications.
- Fundraising and donor engagement experience.
- Design and promotional material production.
- Project management experience.
Other Requirements
Based in Norfolk and able to travel across the county. Willing to work occasionally out-of-hours to support events. Subject to a probationary period.
Application Deadline: Sunday 21st June. Interviews will be held on 1st and 2nd July.
Communications and Engagement Officer employer: Citizens Advice Norfolk
At Norfolk Citizens Advice, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued for their contributions. As a Communications and Engagement Officer, you will enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working arrangements, all while making a meaningful impact in the community. Our commitment to employee growth and development ensures that you will have ample opportunities to enhance your skills and advance your career within a compassionate and dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Communications and Engagement Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Norfolk Citizens Advice. Attend local events or webinars where you can meet potential colleagues and share your passion for communications and engagement.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best communications work. Whether it’s social media campaigns, newsletters, or event promotions, having tangible examples will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by researching Norfolk Citizens Advice thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and demonstrate your genuine interest in making a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Communications and Engagement Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a positive impact in the community and how your values align with ours at Norfolk Citizens Advice.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can connect with diverse audiences, so share examples that showcase your communication prowess and engagement strategies.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out—this helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Citizens Advice Norfolk
✨Know Your Audience
Before the interview, research Norfolk Citizens Advice and understand their mission and values. Familiarise yourself with their recent projects and campaigns. This will help you tailor your responses and show that you're genuinely interested in making a positive impact.
✨Showcase Your Communication Skills
As a Communications and Engagement Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully engaged diverse audiences in the past. Be ready to discuss your experience with digital channels and social media, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and creativity. Think about potential challenges you might face in this role, such as managing stakeholder communications or organising events, and prepare thoughtful strategies on how you'd tackle them.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the organisation. You could ask about their upcoming campaigns or how they measure the success of their communications. This shows you're proactive and engaged.
