At a Glance
- Tasks: Help local people develop digital skills and access online services.
- Company: Citizens Advice Milton Keynes, a charity supporting the community since 1972.
- Benefits: Full training provided, supportive team environment, and the chance to make a real difference.
- Other info: Opportunity to work with vulnerable adults and contribute to community wellbeing.
- Why this job: Empower others with essential digital skills and boost their confidence in using technology.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Closing date: Sunday 14th June 2026 at 5pm. Interviews: TBC. Please note interviews will be held face to face.
Senior Commercial Officer - Digital in Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by providing vital support to those facing legal, financial, and personal challenges. With a strong emphasis on employee development, our collaborative work culture fosters growth through comprehensive training and hands-on experience, particularly in empowering vulnerable individuals with essential digital skills. Join us in a rewarding role where your contributions directly enhance the lives of local residents, all within a supportive and dynamic team environment.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Officer - Digital in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the organisation, practice common interview questions, and think about how your skills align with their mission. Confidence is key, so show them you’re the right fit!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Tailor your approach to each position, highlighting how your experience can help them achieve their goals. We want you to shine!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. Let’s make sure they remember you!
We think you need these skills to ace Senior Commercial Officer - Digital in Milton Keynes
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others! In your application, share why you're excited about the role and how your values align with our mission at Citizens Advice Milton Keynes.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to know how your background in IT and coaching can help our clients become more digitally savvy.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. Remember, we appreciate good communication skills, so show us what you've got!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you understand the role of a Digital Skills Officer and how it fits within Citizens Advice Milton Keynes. Familiarise yourself with their mission and the challenges faced by digitally excluded individuals. This will help you demonstrate your passion for the role and show that you’re genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since clear communication is key, practice explaining complex digital concepts in simple terms. You might even want to prepare a short example of how you've successfully coached someone in the past. This will highlight your ability to connect with service users and make technology accessible to them.
✨Be Ready to Discuss Teamwork
Think of examples where you've worked effectively in a team. The organisation values collaboration, so be prepared to share how you’ve contributed to group success and how you handle challenges within a team setting. This will show that you can work well with others and support your colleagues.
✨Embrace Emerging Technologies
Stay updated on the latest digital tools and trends that could benefit the role. Be ready to discuss how you would incorporate these technologies into your coaching sessions. Showing enthusiasm for learning and adapting to new tech will impress the interviewers and demonstrate your commitment to helping others.
