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- Tasks: Provide expert guidance and support for employment and personal development.
- Company: Join Citizens Advice Milton Keynes, a trusted community support organisation since 1972.
- Benefits: Full training provided, flexible working locations, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to shape impactful services in a changing job market.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development? Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO). Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972.
Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities. As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services.
The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance. The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
- Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required.
While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner. A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided.
We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact.
The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Closing date: 10 May 2026 at 5pm Interviews: TBC Please note interviews will be held face to face.
Information, Advice and Guidance Officer in Milton Keynes employer: Citizens Advice Milton Keynes
Contact Detail:
Citizens Advice Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information, Advice and Guidance Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with the questions and boost your confidence. Remember, we want you to shine!
✨Tip Number 3
Show your passion! When you’re in an interview, let your enthusiasm for helping others come through. Talk about why you care about providing guidance and support. We love seeing candidates who are genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re professional and keen, and it keeps you fresh in their minds. Plus, we encourage applying through our website for a smoother process!
We think you need these skills to ace Information, Advice and Guidance Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a positive impact! In your application, share specific examples of how you've helped others in their journey towards employment or personal development. This will really resonate with us.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with our mission at Citizens Advice Milton Keynes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so show us what you’ve got right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you understand the role of an Information, Advice and Guidance Officer inside out. Familiarise yourself with Citizens Advice Milton Keynes and their mission. Be ready to discuss how your skills align with their focus on employability services and personal development.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with clients or groups in the past, whether through face-to-face interactions or written correspondence.
✨Demonstrate Adaptability
The job requires flexibility and the ability to handle changing priorities. Think of instances where you've successfully adapted to new situations or challenges. Be ready to share these experiences during the interview to show that you can thrive in a dynamic environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific client situations. Brush up on your problem-solving skills and think through potential scenarios you might face as an IAGO. This will help you demonstrate your ability to provide effective advice and guidance under pressure.