At a Glance
- Tasks: Help people gain digital skills and confidence to access online services.
- Company: Citizens Advice Milton Keynes, a charity supporting the community since 1972.
- Benefits: Training provided, flexible hours, and the chance to make a real difference.
- Other info: Join a small, enthusiastic team dedicated to community support and growth.
- Why this job: Empower others while developing your own skills in a supportive environment.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.
Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Digital Skills Officer in Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to empowering local communities through digital skills training and support. With a strong commitment to employee development, we offer comprehensive training and a collaborative work culture that values enthusiasm and innovation. Join us in making a meaningful impact while enjoying the benefits of working in a supportive environment that prioritises personal growth and community engagement.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Skills Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for digital skills and helping others shine through. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for dedicated individuals to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Digital Skills Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others! In your application, share why you're excited about the Digital Skills Officer role and how you can make a difference in the community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to know how your background aligns with the needs of our clients and the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Digital Stuff
Make sure you brush up on your IT skills and be ready to discuss specific applications and resources. Familiarise yourself with common online services that your potential clients might use, as this will show your understanding of their needs.
✨Showcase Your Communication Skills
Practice explaining complex digital concepts in simple terms. During the interview, demonstrate your clear and accurate communication skills by providing examples of how you've helped others understand technology in the past.
✨Emphasise Your Coaching Experience
Even if you don't have formal coaching experience, think of times when you've supported someone in learning something new. Be prepared to share these stories, highlighting your ability to listen, understand, and adapt your approach to different learners.
✨Be Team-Oriented and Organised
Prepare to discuss how you work within a team and manage your time effectively. Share examples of how you've collaborated with others to achieve goals, and be ready to talk about how you handle performance targets and stay organised in your work.
