At a Glance
- Tasks: Support and coach local people in using online services and developing digital skills.
- Company: Citizens Advice Milton Keynes, a charity helping the community since 1972.
- Benefits: Flexible part-time hours, training provided, and the chance to make a real difference.
- Other info: Join a small, enthusiastic team dedicated to community support and growth.
- Why this job: Empower others while enhancing your own skills in a supportive environment.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Closing date: Sunday 14th June 2026 at 5pm
Interviews: TBC. Please note interviews will be held face to face.
Contracts Officer (Part Time) in Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a positive impact in the community by providing vital support to those facing legal and personal challenges. With a strong focus on employee development, our collaborative work culture fosters growth through training and hands-on experience, ensuring that every team member feels valued and empowered. Join us in a rewarding part-time role where you can make a real difference while enjoying the benefits of working within a supportive and dynamic charity environment.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer (Part Time) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you feel more confident and articulate when discussing your skills and experiences, especially how they relate to helping vulnerable adults.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for helping others shine through. Talk about why you want to work with Citizens Advice Milton Keynes and how you can make a difference in the community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contracts Officer (Part Time) in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Contracts Officer. We want to see how you can contribute to our mission at Citizens Advice Milton Keynes!
Showcase Your Communication Skills:Since clear communication is key, use your written application to demonstrate your ability to convey information effectively. We love seeing applicants who can express themselves well, both in writing and verbally.
Highlight Relevant Experience:Even if you don’t have direct experience in advice giving or coaching, think about any transferable skills you have. We appreciate diverse backgrounds, so share any relevant experiences that showcase your ability to support others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know the Organisation
Before your interview, take some time to research Citizens Advice Milton Keynes. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your IT Skills
Since the role requires competence in using IT applications, be prepared to discuss your experience with various digital tools. Bring examples of how you've used technology to support others or improve processes, as this will demonstrate your capability in a practical way.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on explaining complex ideas simply, which is crucial when coaching others.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, especially those involving vulnerable adults. Think of examples from your past experiences where you’ve provided support or coaching, and be ready to explain how you approached those situations.
