At a Glance
- Tasks: Support and coach local people in using online services and developing digital skills.
- Company: Citizens Advice Milton Keynes, a charity helping the community since 1972.
- Benefits: Flexible part-time hours, training provided, and the chance to make a real difference.
- Other info: Join a small, enthusiastic team dedicated to community support and growth.
- Why this job: Empower others while enhancing your own skills in a supportive environment.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 15000 - 20000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Closing date: Sunday 14th June 2026 at 5pm
Interviews: TBC
Please note interviews will be held face to face.
Commercial Officer (Part Time) in Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a positive impact in the community by providing vital support and training to those in need. With a strong focus on employee development, our collaborative work culture fosters growth and innovation, ensuring that every team member feels valued and empowered. Join us in our mission to bridge the digital divide and help local individuals gain the skills they need to thrive in today's technology-driven world.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Officer (Part Time) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your work or experiences that highlight your abilities. We love seeing candidates who can demonstrate their competence and enthusiasm.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at success!
We think you need these skills to ace Commercial Officer (Part Time) in Milton Keynes
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We want to see that you're genuinely excited about the role and how you can make a difference in the community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission at Citizens Advice Milton Keynes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your ideas are easy to follow and well-structured.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you understand the role of a Digital Skills Officer and the mission of Citizens Advice Milton Keynes. Familiarise yourself with their services and how they help the community. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice explaining complex ideas in simple terms. You might be asked to demonstrate how you'd coach someone on using digital tools, so think about examples from your past experiences where you've successfully communicated or taught others.
✨Be Ready to Discuss Technology
Brush up on your IT skills and be prepared to discuss how you’ve used technology in previous roles. Think about any emerging technologies you’re excited about and how they could impact the work at Citizens Advice. This shows you're proactive and engaged with the digital landscape.
✨Demonstrate Empathy and Understanding
As you'll be working with vulnerable adults, it's important to convey empathy during your interview. Share experiences where you've supported individuals facing challenges, and highlight your ability to listen and adapt your approach to meet their needs.
